Team Leader

4 weeks ago


Hyderabad, Telangana, India Cognizant Technology Solutions Full time

Team Manager - Digital Marketing

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

  • • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
  • • Respond through email and chat.
  • • Provide updates and submit reports related to own area of work.
  • • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
  • • Identify & suggest Business improvement opportunities.
  • • Identify & drive opportunities to enhance service delivery & Customer experience.
  • • Identify cost optimization opportunities.
  • • Drive business excellence to add value to client.

Customer Relationship Management:

  • • Provide information, educate customer, troubleshoot, probe and fix issues.

People/Team:

  • • Contribute to and participate proactively in knowledge sharing sessions.
  • • Participate and contribute to organizational activities.
  • • Provide work direction and guidance to team members.
  • • Establish systems and procedures in the team.
  • • Groom self and team to support vertical growth.
  • • Allocate work and tasks to the team.
  • • Report to the manager on performance, status and any escalations.
  • • Facilitate and participate proactively in knowledge sharing sessions.
  • • Conduct team building activities to enhance motivation.
  • • Conduct performance appraisals for team members– provide input into the learning and career plans for team members.
  • • Identify training needs of team members and provide coaching support to them.
  • • Conduct process training or refresher training if required.
  • • Review VOC scores, provides feedback and recommend refresher training whenever necessary.
  • • Resignations / Absconder communication to Operations Manager.
  • • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
  • • Manage attrition and absenteeism.
  • • Support recruitment efforts for the team.
  • • Conduct knowledge transfer sessions for new joiners in the team.

Must Have Skills

  • Speaking English
  • Customer Service

Good To Have Skills

  • After Sales & Service (Tech)

  • Team Leader

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Leader - Record to ReportQualification:Bachelor Degree or PG degree in CommerceResponsibility:Business/ Customer:• Ensure adherence to Quality norms and processes• Interact with customers (internal / external) to meet process deliverables.• Create status reports for customers (internal/external).• Manage and resolve escalations and issues raised...

  • Team Leader

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Leader - Record to ReportQualification:Bachelor Degree or PG degree in CommerceCandidate should have exposure to F&A Process (Preferably in General Accounting)Responsibilities• Responsible for service delivery with zero surprises for a particular process e.g. Reconciliation and Journals• Responsible for driving process standardization and delivery...

  • Team Leader

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    TM|SDM|DGMQualification:Education,Minimum Bachelors degree or equivalent practical experience RequiredResponsibility:Stakeholder,Business Management Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. Identify and...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    TM|SDM|DGMQualification:Education,Minimum Bachelors degree or equivalent practical experience RequiredResponsibility:Stakeholder,Business Management Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. Identify and...

  • Team Leader

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Full time

    Team Manager - Digital MarketingQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management:• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.• Respond through email and chat.• Provide...

  • Team Leader

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Mgr - R2RQualification:Bachelor Degree or PG degree in CommerceResponsibility:Business/ Customer:• Ensure adherence to Quality norms and processes• Interact with customers (internal / external) to meet process deliverables.• Create status reports for customers (internal/external).• Manage and resolve escalations and issues raised by customers...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Mgr - R2RQualification:Bachelor Degree or PG degree in CommerceResponsibility:Business/ Customer:• Ensure adherence to Quality norms and processes• Interact with customers (internal / external) to meet process deliverables.• Create status reports for customers (internal/external).• Manage and resolve escalations and issues raised by customers...

  • Team Leader

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Full time

    Not ApplicableQualification:Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools For Medical Management and Provider Services Bachelor's Degree in Nursing (BSN). For Philippines 34 year college degree preferably related to medical field (as mandated by the project). For NA High School/Equiv, Associates Degree...

  • Team Leader

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Full time

    Not ApplicableQualification:Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools For Medical Management and Provider Services Bachelor's Degree in Nursing (BSN). For Philippines 34 year college degree preferably related to medical field (as mandated by the project). For NA High School/Equiv, Associates Degree...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Full time

    Not ApplicableQualification:Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools For Medical Management and Provider Services Bachelor's Degree in Nursing (BSN). For Philippines 34 year college degree preferably related to medical field (as mandated by the project). For NA High School/Equiv, Associates Degree...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Full time

    Not ApplicableQualification:Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools For Medical Management and Provider Services Bachelor's Degree in Nursing (BSN). For Philippines 34 year college degree preferably related to medical field (as mandated by the project). For NA High School/Equiv, Associates Degree...

  • Team Leader

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Manager|Service Delivery Manager - B&LQualification:Graduate,MBA(exclusions MCA,BCA,BTech depending on the type of project)Responsibility:Business,Customer,Interacts with Client,customer to manage and resolve customer requests through effective queue management (prioritization of demand) Provides project updates. Create,collate periodic reports for...

  • Team Leader

    4 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    JD- GenAI Analyst RoleMinimum qualifications· B.Tech / BE / BCA / MCA (Bachelors/Masters) Degree with 3-5 years of experience in a app UI/UX designing/Gen AI based use case identification· Experience in solutioning, creating customer journeys based on Gen AI use cases· Experience in script writing for videos/sizzle reels/training low code LLMs· Excellent...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    JD- GenAI Analyst RoleMinimum qualifications· B.Tech / BE / BCA / MCA (Bachelors/Masters) Degree with 3-5 years of experience in a app UI/UX designing/Gen AI based use case identification· Experience in solutioning, creating customer journeys based on Gen AI use cases· Experience in script writing for videos/sizzle reels/training low code LLMs· Excellent...

  • Team Leader

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Full time

    TL ResponsibilitiesAssist with the implementation of partnership accounting and investor reporting software Review quarterly and annual accounting and reporting for various open and closed end carry vehicles. Review capital call notices as well as partner capital statements Calculate allocations of carry and investment income in accordance with the...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Full time

    TL ResponsibilitiesAssist with the implementation of partnership accounting and investor reporting software Review quarterly and annual accounting and reporting for various open and closed end carry vehicles. Review capital call notices as well as partner capital statements Calculate allocations of carry and investment income in accordance with the...

  • Team Leader

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Job TitleSenior Internal Auditor – Corporate Department : Internal Audit Reports To (Title) : Internal Audit Director Summary of Position (Job Purpose) - Major purpose and functions of the position.The Senior Internal Auditor works independently or on project teams to perform internal audit activities, including financial audits (e.g., Sarbanes-Oxley...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Job TitleSenior Internal Auditor – Corporate Department : Internal Audit Reports To (Title) : Internal Audit Director Summary of Position (Job Purpose) - Major purpose and functions of the position.The Senior Internal Auditor works independently or on project teams to perform internal audit activities, including financial audits (e.g., Sarbanes-Oxley...

  • Team Leader

    3 weeks ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Position Description & ResponsibilitiesJob Title: Senior Internal Auditor – Corporate Department: Internal Audit Division: MGMTReports To (Title):Internal Audit DirectorDate Written:March 13, 2024Date Revised: Exempt / Non-exemptExemptDirect Reports:NoneSummary of Position (Job Purpose) - Major purpose and functions of the position.The Senior Internal...

  • Team Leader

    1 week ago


    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Position Description & ResponsibilitiesJob Title: Senior Internal Auditor – Corporate Department: Internal Audit Division: MGMTReports To (Title):Internal Audit DirectorDate Written:March 13, 2024Date Revised: Exempt / Non-exemptExemptDirect Reports:NoneSummary of Position (Job Purpose) - Major purpose and functions of the position.The Senior Internal...