AR Supervisor

Organizes, directs, and monitors daily activities of Account Receivable Team Leads Onshore/Offshore as it relates to Insurance Follow-up/Revenue Cycle Management
Distributes workload to team, monitors and reviews performance.
Monitors and analyzes productivity of Account Receivable Team Leads completes employee evaluations for Team Leads.
Fields questions from Team Leads as well as offshore vendor.
Establishes procedures, prepares, and coordinates schedules, and expedites workflow.
Prepares reports and correspondence as needed.
Manages QA/Productivity for both onshore/offshore AR team is completed timely and communicated to management team.
Compile's status and work-volume reports for management
Interviews, trains, motivates, and rewards Account Representatives
Manages disciplinary personnel issues and escalates accordingly.
Possesses and maintains thorough knowledge of the medical billing industry.
Possess thorough knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
Maintain confidentiality at all times; adhere to HIPAA and PHI Guidelines
Assists with the implementation of policies and procedures necessary to comply with federal, state, and third-party regulations which govern billing and collection activities for physician services.
Creates/Updates all pathways relating to AR as needed and provides to AR Management Team/Staff.
Prepares for weekly call with offshore vendor to review issues and provide resolution/guidance.
Performs Account Representative duties as needed.
Performs other related duties as assigned by management.
Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Qualifications

Bachelor's degree (B. A.) or equivalent, two to four years related experience, or equivalent combination of education and experience

2+ years' experience as a Supervisor
Related training/experience (preferably within the past five years)
Knowledge of Medicare, Medicaid and Managed Care guidelines
Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs
Excellent interpersonal and organizational skills
Strong leadership, independent thinking and decision-making skills
Strong organizational, problem-solving, and analytical skills
Excellent oral and written communication skills
Ability to communicate with all members of the health care team
Ability to prioritize assignments
Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

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