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Job Title: Customer Care Executive

Company Name: TRANSPARENCY INTERNATIONAL INDIA

Location: Chennai, Tamil Nadu

Salary: Per month

Employment Type: Part Time

Job Description:

TRANSPARENCY INTERNATIONAL INDIA, a verified employer, is seeking candidates to join us as Customer Care Executives in Chennai. As a Customer Care Executive, you will be responsible for providing exceptional customer service, addressing customer queries and concerns, and ensuring customer satisfaction.

Key Responsibilities:

Handle incoming customer calls and inquiries

Provide accurate and timely information to customers

Address customer concerns and resolve issues effectively

Assist customers in understanding and utilizing our products or services

Maintain customer records and update relevant information

Follow communication scripts and guidelines to ensure consistency and quality

Collaborate with team members to achieve customer satisfaction goals

Upsell and cross-sell products or services as appropriate

Maintain a high level of professionalism and empathy while interacting with customers

Adhere to company policies and procedures

Requirements:

Education: 12th Standard / PUC or equivalent

Experience: Freshers are welcome to apply

Gender: Both male and female candidates can apply

Skills Required:

Excellent communication skills in English and local language (Tamil)

Active listening skills and empathy

Strong problem-solving and decision-making abilities

Ability to handle challenging situations with calmness and professionalism

Basic computer knowledge

Familiarity with customer relationship management (CRM) software is a plus

Salary and Benefits:

The salary for the Customer Care Executive position ranges from ₹12,000 to ₹15,000 per month. Incentives may be provided based on performance.

Job Type and Work Schedule:

This is a part-time position with 6 working days per week. Shifts can be during the day or night, based on business requirements.

Other Requirements:

Valid Aadhaar Card and PAN Card are mandatory

FAQs:

Q: Is prior experience required for this role?

A: No, we welcome freshers to apply for the Customer Care Executive position.

Q: What is the work schedule for this position?

A: The Customer Care Executive role is part-time with 6 working days per week. Shifts can be during the day or night.

Join our team at TRANSPARENCY INTERNATIONAL INDIA as a Customer Care Executive in Chennai and be a part of our mission to provide excellent customer service. If you have excellent communication skills and a customer-centric mindset, apply now to kick-start your career in the BPO/Customer Care industry.