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Senior Manager- Commercial Quality- India

4 months ago

Gurgaon, Haryana, India Abbott Full time

PURPOSE

This position will provide Commercial Quality Leadership to India and SAARC markets in Abbott ID Rapid Diagnostics business.

RESPONSIBILITIES:


• Accountable for being Management representative with Responsibility & Authority forthe Quality and Regulatory requirements; ensuring compliance to Abbott Global

Quality/Regulatory Framework, Divisional Policies/ Procedures.


• Responsible for proactively creating Quality Culture w.r.t People, Process, Products & Services to meet customer needs.


• Maintain QMS in the market and continually evaluate and monitor the quality system

for suitability and adequacy for the commercial business.


• Must interface and represent commercial leader in areas of quality decisions, such as escalations, field actions and/or other significant quality issues.


• Engage as required for the Quality Complaints for Abbott products, ensuring timely investigation, resolution, closure & customer follow-ups through the Legal

Manufacturers and Tech Support Team. Proactively reviewing product complaints and address the trends in a timely manner.

Collaborate with other global entities in fulfilling Field Corrective actions (FCA)

resulted from Regulatory Field Safety Notifications.


• Provide relevant quality support for post market surveillance (PMS) activities, ensure

timely executions to minimize, any product supply interruption.


• Facilitating Audits (Corporate Quality Audits, Regulatory Audits, ISO-Notified Bodies)


• Ensuring implementation of effective CAPA program across operational site.


• Driving Supplier Qualification Program (Identification, Evaluation through Audits,

Monitoring, Maintenance & Re-Qualification).


• Review/Approve Changes, Deviations, Investigations, Market Complaints & CAPA.


• Responsible for Budgetary Planning for Quality Operations.


• Evaluate the existing Quality Management System implemented in the country with the

Abbott QMS and Business Unit Quality Standards and Procedures and conduct gap

analysis , develop a remediation plan and drive it to achieve highest level of

compliance.


• Responsible for the Quality Control program for imported products that are distributed in the market

o Has final decision making responsibility for product release.

o Has final decision making and reporting responsibilities for field corrective

actions.

o Collect information on product quality and when concerning information is

obtained, provide timely written report to appropriate management so that

necessary and appropriate measures be taken.


• Responsible for administration of and compliance with all major quality system

activities including but not limited to document control, record control, training, CAPA, quality incidents, risk management and internal audit.


• Continuously drive for compliance with Abbott quality standards and regulatory requirements.


• Responsible for management and satisfactory resolution of product issues in a timely manner. Coordinate cross-functionally to ensure implementation of containment,

mitigation, remediation and corrective activities as necessary.


• Coordinate with entity management and facilitate Quality Management Review

activities, including quarterly quality objective reporting, escalation of issues with QMS impact and closure of open actions from previous meetings.


• Responsible for coordination and management of site Quality metric tracking, trending

and reporting activities. Assure metrics appropriately characterize the key performance indicators of the quality system.


• This position will be the Commercial Quality representative for internal compliance and 3rd party audits / inspections. Coordinate and manage all commercial audits in

conjunction with the Commercial office lead.


• Implement new or modify existing processes to maintain compliance with local entity, business unit, division, corporate, voluntary standards and regulatory requirements.


• Develop Commercial Quality team in the Cluster and the talent pool and ensure

capabilities are in place to become self- sufficient in the necessary aspects of Quality.


• Implement Talent Strategies to grow quality capabilities, provide development

opportunities for key talent, and drive a global mindset within the cluster.


• Other duties as assigned.

BASIC QUALIFICATIONS | EDUCATION:


• Bachelor Degree in Pharmacy/Science/Engineering.


• Must have been employed in the Medical Device/Pharmaceutical /In-Vitro

Diagnostics/Healthcare industry for a minimum of 7 years.


• Minimum of 10 years of experience in Quality Assurance and /or Compliance in a

regulated industry.


• Minimum of 3 years supervisory / managerial experience


• Ability to effectively communicate in English.

COMPETENCIES:


• Strong leadership influence.


• Strong analytical, communication, decision-making and leadership skills for interaction

with external and internal customers and partners.


• Strong ability to negotiate with stakeholders.


• Able to manage multiple priorities and pull information together from multiple business units to ensure concise consolidated business picture is communicated to the

commercial businesses.


• Superior attention to accuracy and details.


• Strong leadership skills, including the ability to set goals and provide constructive feedback respectfully in order to build positive relationships and improve business results.


• Capable of understanding and overcoming different cultural and language barriers to provide solutions that satisfy corporate, regional, and local objectives.


• Strong English verbal and written communication skills with the ability to convey appropriate information with clarity and effectiveness.


• Strong knowledge of relevant medical device industry regulations for quality systems and compliance.


• Ability to work in a highly matrixed and geographically diverse business environment.


• Ability to work effectively within a team in a fast-paced changing environment. Multitasks, prioritizes and meets deadlines in timely manner.


• Experience in conducting and handling audits and inspections.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call or email