Technical Specialist

3 weeks ago

Delhi, Delhi, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

What you'll be doing

Security Engineers – (SIEM/SOAR/UEBA)


• Monitor console & dashboards of in scope solutions and provide response to the reported incidents.

• Perform initial analysis for known issues and provide the appropriate recommendations for closure.

• Integrate new devices procured by client during the contract period with SOAR for logging and alerting

• Ensure compliance to Service Level Agreements (SLA), process adherence and process improvements to achieve operational objectives and mitigate threats Monitor & Reporting of system components health and take necessary action in case of any observed issue.

• Provide notification and communication with Incident management and respective
application team upon threat detection.

• Maintain the suitable architecture of the supplied solution

• Monitoring and coordination of SOC standard activities like backup, patching etc.

• Perform analysis on the reported incidents, determine the root cause, and recommend appropriate solution.

• Triage incidents based on an agreed threat matrix

• Provide necessary support during the Forensics investigation and threat hunting

• Hunt for security threats, identify threat actor groups and their techniques, tools and processes

• Perform analysis of security incidents for further enhancement of rules, reports, AI/ML models

• Using knowledge of the current threat landscape, threat actor techniques, and the internal network, analyze log data to detect active threats within the network. Build, document and maintain a comprehensive model of relevant threats to client.

• Proactively identify potential threat vectors and work with client Security team to improve prevention and detection methods.

• Identify and propose automated alerts for new and previously unknown threats.

• Detection of cyber-attack, analysis of the attack and remedial action as per SLAs.

• Develop up-to 35 parsing rules if required for any non-standard logs during the entire contract period.

• Creating custom playbooks as per client requirement.

• Plan & perform change as per approval of client

• Plan & table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration

• Participate in all CAB and ECAB meetings - Anticipated business risk etc

What would make you a good fit for this role?

Good knowledge in SIEM Use Case creation and content creation

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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