Officer, Business-Client Support

4 weeks ago

Hyderabad, Telangana, India Alter Domus Full time

ABOUT US

We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at

Responsibilities:
  • Work with a team of business analysts and client support personnel related to CLO and syndicated loan software and perform these functions on a hands-on basis for our most complex clients for Solvas
  • Ensure timely responses to support case for our clients
  • Work as a subject matter expert and resource to clients for Solvas solutions
  • Manage client support queries, issues, and/or enhancement requests ensuring adherence to SLAs
  • Gather information from the respective stakeholders such as clients and team members to document functional, system, and/or data requirements and to acquire consensus
  • Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish defects from enhancement requests
  • Analyze, synthesize, and prioritize requirements for enhancements to systems and / or business processes throughout the product development life cycle
  • Prepare presentations for clients/internal management on project updates
  • Collaborate with team members to create detailed functional and/or technical specifications for complex development of new, or modifications to existing, applications
  • Coordinate and assist with testing activities to help identify, mitigate, and resolve issues
  • Provide guidance to quality assurance and the development team members to create unit and integrated test cases
  • Perform integration and regression testing as part of the release cycle
  • Contribute to a positive team attitude

Qualifications

Required:

  • Flexibility in working hours according to business needs
  • At least 0 to 2 of experience working in the CLO, syndicated loan, or private debt markets
  • A successful candidate will evidence a passion for delivering quality clients service and staying up to date with best operational practices and related technology in the loan market
  • Ability to understand legal documents such as offering memoranda, offering circulars, indentures and private placement memoranda, including related compliance test calculations or concentration test limitations
  • Ability to work independently and multitask in a fast-paced environment to meet client deadlines
  • Strong organizational, analytical skills, problem-solving skills and high attention to detail
  • Highly developed written and strong oral communication skills
  • Ability to travel up to 25% (While the ability to travel up to 25% based on the requirements of client service projects is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Proficient with Microsoft Office products (Excel, Word, Access)
  • Limited immigration sponsorship may be available
Preferred:
  • Familiarity or experience with the software development, support, or operations teams
  • MBA/BS/BA in accounting, finance or economics
  • Exposure to computer programming languages such as SQL

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, birthday leave and graduation leave
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Equity in every sense of the word

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

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