Associate - Projects

Technical Lead

Qualification:

Responsibility:

• ? Guide team in preparation of technical specification document and review the same.
• ? Break down the base lines requirements into business and functional requirements.
• ? Provide support in development of Proof of Concept Identify tools and technologies to be used in the project as well as reusable objects that could be customized for the project.
• ? Leverage product specified services / frameworks without impacts to version changes.
• ? Share the design document with the functional team post supervisor review.
• ? Understand performance implications and design for scalability.
• ? Adept at design as per latest methodologies adopted (Agile).
• Coding.
• ? Guide team in coding as per design.
• ? Follow coding standards and cloud products / platform best practices in development.
• ? Prepare guidelines and checklists (coding checklist, performance checklist, deployment checklist etc) for development and testing activities ? Update the performance, development and coding checklist/(s).
• ? Share developed code with supervisor for review.
• ? Rework on the code based on inputs if required.
• ? Perform complex cross module / product / cloud integrations as per standards.
• ? Ensure completeness in test scenario preparation with functional teams.
• ? Guide the developers in identifying, preparing and conducting unit test cases and fixing defects based on results.
• ? Identify components for performance testing.
• ? Consolidate the test results and share with supervisor.
• ? Provide periodic status update to supervisor and highlight / recommend any changes in design based on challenges faced.
• ? Update traceability matrix for the work package developed.
• ? Anticipate unreported defects and raise the same to supervisor.
• ? Conduct technical troubleshooting.
• ? Conduct reviews for codes created by team.
• ? Provide support for process audit services.
• ? The Senior Developer should have expert level knowledge of cross module data models , APIs as provided by product vendor especially for cloud applications.
• Testing.
• ? Coordinate with QA team during the testing phase.
• ? Leverage tools / products for test data preparation.
• ? Support all upstream and downstream systems for integration and connectivity testing.
• ? Address queries raised by QA within defined timelines.
• ? Understand impacts of product version upgrades on developed code for SAAS products.
• ? Conduct functional / non functional testing if required.
• ? Fix complex defects identified during functional / non functional testing.
• ? Understand the defect impact / criticality and handle accordingly.
• ? Raise issues to leads/QA.
• ? Report defect status as per project standard process within agreed timelines.
• ? Review defect fixes done by team guide them.
• ? Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• ? Fix defects identified during UAT within agreed timelines.
• ? Share revised code with supervisor for review.
• ? Assist team lead and project manager on estimates around defect fixes.
• Deployment Support and Closure.
• ? Conduct allocated transition tasks as per agreed timelines.
• ? Address queries / provide assistance in fixing issues during warranty period.
• ? Provide prompt response during production support.
• ? Fix defects as and when required.
• Review defect fixes.
• ? Maintain code versions, dependency lists & deployment tracker.
• ? Perform sanity check post deployment to ensure smooth production Coordinate with cloud product administrators for cloud migration as needed.
• ? Share activity status with supervisor and highlight concerns if any.
• Service Support and Maintenance Release Management.
• ? Participate in scoping meetings and identify transition requirements for new projects.
• ? Reconfirm requirements with relevant stakeholders.
• ? Freeze SME calendar.
• Provide transition activities.
• ? Regularly track progress of transitions through weekly dashboards.
• ? Attend user calls, and capture required information and incident details for logging.
• ? Post information gathering, identify whether the incoming request is a service request or an incident.
• ? Determine urgency and impact of the situation.
• ? Assign appropriate priority to the incident.
• ? Assign the incident to the right stakeholder for a workaround/fix.
• ? Conduct analysis on various incidents that occur frequently.
• ? Categorize recurring incidents as problems/known errors.
• ? Provide support to resolve these errors.
• ? Initiate change management process.
• ? Analyze and prepare releases based on business process dependencies.
• ? Enable sprint test cycles and deployment for release management.
• Knowledge Management.
• ? Create specific artifacts for tasks allocated by supervisor.
• ? Share artifact with supervisor for review.
• ? Upload article in the knowledge management repository.
• ? Seek inputs from knowledge repository to resolve problems.
• ? Apply best practices/ learning during development activities.
• ? Guide and mentor team members from a technical perspective to ensure quality improvement.
• ? Contribute to / search / reuse all types of assets from repository.
• ? Support design of practice accelerators, tools in competency.
• Training and Recruitment / People Management.
• ? Provide support in creation of training courses and supporting artifacts on the training server such as demo, presentation on new versions of SAAS products.
• ? Conduct training with the help of academy and mentoring with respect to domain latest versions of SAAS products.
• ? Mentor new joiners in EAS function on an ongoing basis.
• ? Provide support to various project managers in identification of training needs of their subordinates.
• ? Provide inputs during goal setting and performance appraisal.
• Project Planning and Set up.
• ? Understand and contribute to resource plan.
• ? Identify appropriate processes based on project landscape.
• ? Identify gaps and advise on improvements if required.
• ? Share inputs in creation of project plan.
• ? Contribute to hardware/software requirement plan.
• ? Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.
• Requirement Gathering and Analysis.
• ? Participate in requirement gathering sessions.
• ? Analyze functional/non functional requirements and seek clarifications for better understanding of requirements.
• ? Support Documentation.
• ? Define timeline estimates based on the requirements, complexity and inhouse capability.
• ? Communicate estimates to supervisor for review.
• ? Provide inputs on technical feasibility of requirements.
• ? Identify gaps in requirements.
• ? Share additional requirements identified with supervisor.
• Project Support.
• ? Measure and report the actual effort against the estimated effort and track task progress reporting.
• ? Keep a close track on any changes to Requirements and impact to cost and schedule.
• Business Development Support.
• ? Support Technical lead and contribute to proposals for minor enhancements and Application development type projects.
• ? Follow standard Cognizant process and estimation methodology.

Must Have Skills

• Genesys CC Analyzer/CC Pulse +
• Genesys Agent Desktop
• Genesys CIM Platform
• IVRS-BFS
• Online Banking
• Automated Teller Machines