Staff SRE/Devops Engineer

1 month ago


Hyderabad, Telangana, India ServiceNow Full time
Company Description

At ServiceNow, our technology helps the world work for everyone, and our team makes it happen. We move quickly because the world can't wait, and we innovate in unique ways for our customers and communities. By being part of ServiceNow, you join a team of change makers with a relentless curiosity and a passion for creativity. We understand that your best work shines when you live your best life and utilize your distinct talents, so we support you in every way possible. Together, we aim high, empower each other to achieve our personal and collective aspirations. The future belongs to us, and it all starts with you.

With over 7,700+ clients, we cater to approximately 85% of the Fortune 500 companies, and we're honored to be recognized as one of the best companies to work for by FORTUNE 100 and World's Most Admired Companies™.

Explore more about Life at Now blog and listen to our team members sharing their experiences at ServiceNow.

Not sure if you meet all job qualifications but are thrilled about the role? We encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued and respected. We welcome individuals from diverse backgrounds, even those with unconventional paths not directly related to the role. We believe that skills and experiences are transferable, and having big dreams makes you a strong candidate.

Job Description

Tasks in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation team that develops smart software and user-friendly experiences using cutting-edge technologies to provide top-notch work experiences for customers. We are a team of researchers, scientists, engineers, and managers with a dual mission. We enhance the AI platform and collaborate with other teams to create products and end-to-end AI-driven work experiences. Simultaneously, we lay the groundwork, research, experiment, and minimize risks associated with AI technologies to unlock new work experiences in the future.

You will have a crucial role in developing AI and Machine Learning (ML) solutions that revolutionize the user experience and operational efficiency of enterprise services. Traditional analytical tools usually require a user with technical expertise to generate even basic outputs. We are taking a fresh approach with the belief that any user, regardless of technical background, can utilize the AI/ML solutions we develop to manage enterprise services in a considerate and scalable manner. We are just beginning with our early-adopter clients, and we need your assistance in creating and offering a wide range of solutions to our 5k+ enterprise customers worldwide.

  • Create top-notch cloud-based AI/ML solutions to enhance intelligent enterprise services
  • Collaborate daily with a team of developers, product managers, and quality engineers to deliver high-quality software
  • Work with product owners to grasp detailed requirements and take charge of your code from design to implementation, testing, and delivery of high-quality solutions to users
Requirements

Qualifications for this position:

  • 9+ years of relevant experience with a Bachelor's degree or Master's degree; or a PhD with no experience; or equivalent practical experience
  • Expertise in managing & overseeing Kubernetes clusters
  • Extensive knowledge of Java or Python, OOP, Design Patterns, and efficient algorithms
  • Proficiency in Unix-based operating systems, workload management, and networking systems
  • Hands-on experience with public cloud services on major platforms (preferably Azure & AWS)
  • Strong skills in Infrastructure as Code using Ansible, Puppet. Proficiency in Ansible Tower is a plus
  • Experience with monitoring, alerting systems, and strong problem-solving/analytical skills

Desirable skills:

  • Basic understanding of building and publishing new release artifacts or nexus/jfrog artifactory server
  • Knowledge of GITOps like github/gitlab action runners
Additional Information

ServiceNow is an Equal Employment Opportunity Employer, providing fair chances to all applicants without discrimination based on race, color, creed, religion, gender, sexual orientation, national origin, ancestry, age, disability, gender identity, marital status, veteran status, or any other protected category as per the law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment. Learn about our work personas: flexible, remote, and office-based.

If you need reasonable accommodation during the application process or face limitations in accessing the online application, contact us for support.

For roles with access to technical data subject to export control regulations, ServiceNow may need to secure export licensing approval from the U.S. Government for certain individuals. Employment is subject to ServiceNow obtaining any necessary export licenses or approvals.

Be cautious of fraudulent job postings/scams. Find genuine ServiceNow job postings on the ServiceNow Careers site.

Fortune Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are independent of and do not endorse ServiceNow's products or services.


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