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Associate consultant

3 months ago

Chennai, Tamil Nadu, India timesjobs Full time
Associate Consultant - Presales

Job Summary:

Location:

Chennai

Project Role:

Associate Consultant - Presales

Qualification:

B-Tech

Experience:
4.5-8 Years

Skills:

Firewall

No

of Positions:

1

:


To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

Provide support for on-call escalations or L3 level support and take charge of incident and problem management.

Work on value-adding activities like knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participating in hiring drives.

Adhere to quality standards, regulatory requirements, and company policies to ensure a positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Participate or contribute to EN business in the creation of proposals to drive Service Improvement Plans.