Production Support Engineer

3 weeks ago

Pune, Maharashtra, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Production Support Engineer (Windows & Powershell) - 4 to 6 yrs -Pune (Rotational shift)

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Team will be supporting Gen3 Migration of the product.

What you will be doing

  • Owns Cloud Migration activities of the windows/IIS XSP application.
  • Provides technical support activities for a software production processing environment.
  • Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
  • Detects, diagnoses and reports related problems.
  • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
  • Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
  • Creates and maintains complete documentation relative to the support of application software.
  • Provides twenty-four hour support for applications and supporting software.
  • Provides consultation to internal users with regard to software capabilities and use.
  • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
  • Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
  • Assists development teams in requirements definition, system design and delivery of projects.
  • Verifies technical specifications for development projects.
  • Acts as project liaison/Services Delivery advocate on projects.
  • Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
  • Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
  • Conducts production support validations/certifications and accepts turnover from development.
  • Provides standardized operational reporting metrics to business as well as information technology management.
  • Monitors and maintains product availability, capacity and performance for products based on defined service level.

​What you bring:

  • Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
  • Requires a working knowledge of applications and utilities used by supported products
  • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
  • Ability to demonstrate interpersonal and teambuilding skills and manage conflict
  • Ability to understand and apply concepts
  • Ability to analyze and solve problems using learned techniques and tools including escalation practices
  • Skilled use of Microsoft Office package and related software applications is required
  • Team skills, including the ability to establish and maintain effective working relationships
  • General business skills, industry knowledge, financial management and planning skills
  • Strong analytical, statistical and problem solving skills
  • Ability to utilize judgment in decision making process and decisions related to job tasks
  • Strong organizational skills and ability to handle multiple tasks and meet deadlines
  • Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

What we offer you

  • An exciting opportunity be a part of World's Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • production support engineer

    5 days ago

    Pune, Maharashtra, India Coforge Ltd. Full time

    We need Production Support Engineers Knowledge ofSQL:Joins, group by, stored procedures, functions, data filtering and sorting, aggregate functions, subqueries. Java 1.8, Spring boot, Tomcat:Understanding for production support. Familiarity with Splunk, Kibana tools for log analysis Knowledge of Linux based systems for logging into Kubernetes containers for...

  • Production Support Engineer

    5 days ago

    Pune, Maharashtra, India StoneX Full time

    Overview Job Description : Production Support Engineer Position Purpose: The Senior Application Support is a member of the Prod Application team part of Payments team, who takes responsibility for the production environment of all the assigned applications on the Payments landscape and ensure the PROD environment is stable from Business...

  • Production Support Engineer

    5 days ago

    Pune, Maharashtra, India StoneX Full time

    OverviewJob Description:Production Support EngineerPosition Purpose:The Senior Application Support is a member of the Prod Application team part of Payments team, who takes responsibility for the production environment of all the assigned applications on the Payments landscape and ensure the PROD environment is stable from Business Perspective. The Candidate...

  • Production Support Engineer

    5 days ago

    Pune, Maharashtra, India Synechron Full time

    Good-day,We have immediate opportunity for Production Support Engineer.Job Role: Production Support EngineerJob Location: PuneExperience- 8 to 10 yearsNotice Period : upto 15 DaysAbout Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to...

  • Production Support Engineer

    5 days ago

    Pune, Maharashtra, India Synechron Full time

    Good-day,We have immediate opportunity for Production Support Engineer. Job Role: Production Support EngineerJob Location: Pune Experience- 8 to 10 yearsNotice Period : upto 15 Days About Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology...

  • Production Support Engineer

    5 days ago

    Pune, Maharashtra, India Synechron Full time

    Good-day,We have immediate opportunity forProduction Support Engineer.Job Role:Production Support EngineerJob Location:PuneExperience-8 to 10 yearsNotice Period : upto 15 DaysAbout Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to...

  • Production Support Engineer

    5 days ago

    Pune, Maharashtra, India Synechron Full time

    Good-day,We have immediate opportunity forProduction Support Engineer.Job Role:Production Support EngineerJob Location:PuneExperience-8 to 10 yearsNotice Period : upto 15 DaysAbout Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to...

  • Product Support Specialist

    5 days ago

    Pune, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for aProduct Support SpecialistThis role isOffice BasedGCS - ProductSupport Engineer (L1)The Product Support Engineer is part ofthe Global Customer Support Team, responsible for providing Level 1 support toclients on the Cornerstone OnDemand products. Product Support Engineer worksvia telephone and electronic communication (CRM) with clients to...

  • Product Support Specialist

    5 days ago

    Pune, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for aProduct Support Specialist - L1This role isOffice BasedOffice Based Job and PST TimeZoneGCS - Product Support Engineer (L1)The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and...

  • Product Support Engineer

    5 days ago

    Pune, Maharashtra, India NetSPI Full time

    :NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of...

  • Product Support Engineer

    5 days ago

    Pune, Maharashtra, India NetSPI Full time

    :NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of...

  • Senior Product Support Engineer

    5 days ago

    Pune, Maharashtra, India Wolters Kluwer (India) Private Limited Full time

    Basic Function Provide Level 2/3 support for */dXg Global Atlas platform applications and services utilized by customers of Wolters Kluwer. Proactive monitoring / Event management: analysis of system alerts, logs, system behavior, resource utilization and performance trends. Provide leadership on incident management and resolution as well as expert...

  • Product Support Engineer

    5 days ago

    Pune, Maharashtra, India NetSPI Full time

    Description:NetSPI is a proactive security solution provider that aims to identify, prioritize, and address security vulnerabilities of utmost importance. We work with renowned brands worldwide, offering services like Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS). With our dedicated security...

  • Product Support

    5 days ago

    Pune, Maharashtra, India Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables1. Product Quality improvement2. Warranty cost reduction3. Effective Implementation of Service Support Tools4. Technical Service Bulletin release5. PRC Management Process Improvement6. Concern based field / Dealer visit for JI7. Warranty failed parts analysis8. Active participation in...

  • Production Support

    5 days ago

    Pune, Maharashtra, India Deutsche Bank Full time

    Job Title - Production Support**Location - Pune, IndiaRole Description: Regional production status affirmation by collaborating with Corporate Bank Line of Business teams in daily calls Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and...

  • Product Support

    5 days ago

    Pune, Maharashtra, India Jobs for Humanity Full time

    Job DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0%Product Support Representative :: Pune :: APAC & EMEA ShiftAs the world works and lives faster, FIS is leading the way.Our fintech solutions touch nearly every market, company, and person...

  • Product Support

    4 weeks ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Product Support Representative :: Pune :: APAC & EMEA ShiftAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the...

  • Product Support

    5 days ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Product Support Representative :: Pune :: APAC & EMEA ShiftAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the...

  • Product Support

    5 days ago

    Pune, Maharashtra, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Product Support Representative Senior :: Pune :: APAC & EMEA Shift As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market,...

  • Product Support

    5 days ago

    Pune, Maharashtra, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Product Support Representative :: Pune :: APAC & EMEA Shift As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market,...