Manager - Supply Chain & Customer Service - Plant/Manufacturing Firm (5-10 yrs)

Found in: beBee jobs IN - 2 weeks ago

Silvassa, Dadra and Nagar Haveli, India iimjobs Full time
Manager-Supply Chain and Customer Service (At Plant) (Leading MNC Manufacturing Co)

Position:
Manager-Supply Chain and Customer Service (At Plant) (Leading MNC Manufacturing Co)

Role:

  • This is a Plant based role managing customer service, order management, logistics, inventory management
  • Provide overall leadership to the customer service team and work closely with the sales team and customers to achieve overall objective of bestinclass service
  • Create a value added CS experience for Customers and Stakeholders
  • Enhance current systems and processes to ensure seamless Customer Service to Customers and Stakeholders
  • Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter
  • Responsible for setting up the goals and key performance indicators for customer service organization
  • Responsible for supervision, review and managing of customer service function
  • Work closely with the IT function to enhance the system capabilities of the customer service in the organization
  • Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer
  • Facilitate and improve the interface links between the customer service organization and relevant functions
  • Reviewing the production plan for all the manufacturing goods
  • Inventory management
  • Resolving the day to day queries being escalated from the customer service executives and other stake holders.
  • Responsible for the hiring, training and development of the customer service representatives in the team.
  • Export Import Management

Requirements:

  • BE with MBA Operations as an added advantage
  • 5 to 10 years of relevant experience
  • Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc
  • Understanding of Budgets, Forecasts and SAP
  • Experienced in relevant area of customer service

Location:
Silvassa

This position is for a Client of Vertex Corporate Service which is a Leading MNC Manufacturing Company

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