IS Support Process Specialist

4 weeks ago

Hyderabad, Telangana, India ABB Full time
IS Support Process SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as IS Support Process Specialist at global grade 13 and will be part of Electrification business area for Smart Power division based in Hyderabad, India. In this role you will be reporting to IS BEM for SCM Domain and will be responsible for managing the service operations and delivery within the domain according to operational targets defined in underpinning contracts with the key suppliers.

Your responsibilities
  • Facilitating the high severity and major as well as cross towers (infrastructure and application) incidents, as well as problems, major changes and releases
  • Providing guidance, leadership and an escalation point on operational level service integration issues and risks with owning publishing of information on current status, updating on resolution plan and taking action to resolve the incident via established communication channels
  • Acting as single point of contact for service operations, including current status, workload, active incidents, change calendars including major and high risk changes, root-cause and problem remediation status and any other aspects of day-to-day operations
  • Identifying potential for improvement from an end-to-end service perspective specific competency in at least two of the following process disciplines i.e, high severity or major incident management and end-to-end coordination of resolution for high severity and major incidents
  • Ensuring a seamless delivery of cross-tower and cross-domain (infrastructure and application) to minimize service disruption and reflecting strong collaborative working relation with application run service delivery domain or country or cluster, application run towers, with internal and 3rd party suppliers (where applicable)
  • Owning the driving of creation and maintenance of resolution plans for very critical Incidents having senior leadership visibility or high business impact
Your background
  • Master's or bachelor's degree in Electrical and Communication or Computer Science
  • Minimum 6 to 10 years of experience in IT industry with a focus on integrating and stabilizing multiple operational organizations with at least 3+ years of experience managing major or high severity incidents and also setting up network platform
  • Must have the service specific knowledge of infrastructure or application services
  • Experience in working in a collaborative and team-oriented global environment
  • Excellent communication skills
More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Work model: on site #LI-onsite

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