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Network Operations Center(NOC) Analyst II
4 months ago
Key Accountabilities
Responsible for managing the shift, in the absence of a Supervisor.Act as the 24x7 escalation point to IT Infrastructure / Applications /Site Services support teams.Pro-actively identify system impacting issues through the analysis of performance data and alerts.Perform real-time tier 1 troubleshooting via remote access to system components to isolate, manage and resolve issues.Identifying, ticketing, dispatching, and escalating system faults.Coordinates and tracks all maintenance activities.Performs Smart Event Correlation by collating and interpreting data from various sources that helps in defining the cause of the issue.Monitors security logs across diverse platforms to uncover specific activities in the network and avoid a potential virus outbreak.Manage the intake of information and record accurately.Continuously evaluate the services provided by the NOC and capture this information in the reports and metrics.Analyzes security analysis reports for vulnerabilities and reports on significant trends and vulnerabilities.Participate in 24x7 rotating shift schedule with ability to work day, evening, and weekends.Develop and maintain positive communications between IT Infrastructure / IT Applications / IT OperationsCreate and implement documentation and procedures for alerting and escalation.Conducts inspections on Systems, Network security and performance and prepares reports.Use acquired knowledge to influence and improve IT practices and technologies.SkillsOpen minded and ready to learn and absorb things.Should be able to effectively disseminate the right information to Senior Management during priority issues.Should possess fundamental people management skills.Possesses analytical skills, and is open minded, and ready to learn.Experience in working with Ticketing / Incident / Problem / Change management.Ability to handle multiple tasks concurrently.Experience with enterprise monitoring tools such as QRadar / Orion-SolarwindsGround concepts of TCP/IP, UDP, ICMP, SNMP, SMTP, EIGRP and BGP.Basic understanding of routing, routing protocols, layer 2 switches, firewalls, VPN and Network security concepts.Windows 2008/2012 knowledge, understanding of active directory, basic knowledge on Unix/Linux.Knowledge of MPLS, T1/T3 links and DSL.