Front Office Manager

1 month ago

Gurgaon, Haryana, India Hilton Full time

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards.
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Set departmental objectives, work schedules, budgets, policies, and procedures.
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
  • Maintain good communication and working relationships with all hotel departments.
  • Monitor staffing levels to meet cover business demands.
  • Conduct monthly communication meetings and produce minutes.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train and develop the Front Office team.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assist with other departments, as necessary.

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service.
  • Ability to work under pressure.
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations.
  • Ability to work on your own and as part of a team.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Receptionist/Front Office

    3 weeks ago

    Gurgaon, Haryana, India Shree Shyam Jyotish Kendra Full time

    We seek an organised individual to join our team as an Receptionist/Front Office. Your responsibilities will include managing calls, scheduling appointments, handling stationary, and overseeing office support tasks. We require a candidate with excellent communication skills, multitasking abilities, and a strong sense of responsibility.

  • Middle Office Analyst

    1 month ago

    Gurgaon, Haryana, India NatWest Digital X Full time

    Join us as a Middle Office AnalystJoin a team of skilled analysts and hone your experience and knowledge of trade booking and validationYou'll be managing and resolving queries from clients and other back office and technology teamsWe're offering this role at senior analyst levelWhat you'll do As a Middle Office Analyst, you'll be working on the trade...

  • Front End Development Internship

    1 week ago

    Gurgaon, Haryana, India Factacy Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Master core Javascript language basics for clarity2. Excel in React JS for front-end development3. Demonstrate proficiency in HTML5 and CSS34. Utilize code versioning systems like Git for effective collaboration5. Apply excellent debugging and problem-solving skills6. Implement...

  • Manager, Development – India

    4 weeks ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    The Manager, Development – India will work with the Senior Director, Development – India to provide a point of leverage in development deal administration/management and assist the efficiency and productivity of the Deal Team (i.e., Directors & Senior Director) in the pursuit of the strategic objective of the company to "expand our global footprint" in...

  • Manager, Engineering – India

    4 weeks ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    The Manager, Engineering – India reports to the Senior Director, Engineering and is part of the Architecture, Design & Construction (AD&C) team in India who collectively makes key strategic decisions for Managed and Franchised development projects for all brands. You are responsible for providing MEP & FLS (Mechanical, Electrical, Plumbing, and Fire & Life...

  • HWS Group Sales Support

    4 weeks ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    The HWS Group Sales Support - Asia Pacific (APAC) leads for the organization. This role involves developing and implementing strategies to nurturing leads through the sales pipeline, increase multi-hotel demand, drive revenue and collaborating with sales teams and hotels to ensure the conversion of leads. The ideal candidate should possess strong leadership,...

  • Looking for Front Office Executive at Gurugram, Haryana, India

    45 minutes ago

    Gurgaon, Haryana, India Sodexo Full time

    Role Description:Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Key Responsibilities/Visitor Management –Greet & welcome Guests, Employees & Vendors who approach the Front Desk in a smiling, friendly mannerAnticipating the guest needs and demand,...

  • WHS Officer, WHS Officer

    3 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    The Site WHS officer will be responsible for partnering with a site operations team in a Sort Center to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our...

  • Manager B2B Digital

    2 weeks ago

    Gurgaon, Haryana, India adidas Full time

    Purpose/MissionThis role will be responsible for driving Sell In and sell outs from assigned B2B channel in Digital Platform (GEM)increase Market share for the brand, Relationship with front-end teams, Government organizations and authorized reseller. Further the incumbent will lead the Planning + execution of business right which will include product...

  • Director, Development – India

    4 weeks ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    The Director, Development – India will work within the Development Team to:Originate leads for new hotel projects; Evaluate opportunities for "fit" with the strategy and objectives of the enterprise. Negotiate and contract projects; and As a consequence of the above, see the trading estate grow with the opening of contracted hotels and thus deliver on the...

  • Director, Platform Architecture

    1 week ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    What will I be doing?As a Director, Platform Architecture & Solutions Delivery - India, you will play a crucial role in designing, planning, and implementing solutions to support our business objectives. You will work closely with cross-functional teams to understand business requirements, assess existing systems and technologies, and develop scalable and...

  • Hospitality Management

    4 weeks ago

    Gurgaon, Haryana, India Skytech Aviation Services Pvt Ltd Full time

    A hospitality manager oversees the operations of hotels, resorts or other hospitality establishments and ensures a seamless and exceptional guest service and customer experience. They are essential in maintaining high service standards, managing resources efficiently and maximising profitability for the company.The primary responsibilities of hotel managers...

  • Middle Office Associate

    1 week ago

    Gurgaon, Haryana, India NatWest Digital X Full time

    Join us as a Middle Office AssociateTake on a new role, where you'll have responsibility for the validation of complex trades booked by our tradersYou'll be managing and resolving queries from traders related to their trade bookings and risk positionsHone your analytical skills in a team where we'll take a real investment in your career developmentWe're...

  • Credit Officer

    4 weeks ago

    Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Credit OfficerTake on a critical role that'll see you identifying, assessing and managing credit risksYou'll have the opportunity to build a wide network of stakeholders of varying degrees of seniorityHone your existing credit risk management skills and advance your career in this fast paced roleWe're offering this role at senior analyst...

  • Chief Financial Officer

    4 weeks ago

    Gurgaon, Haryana, India iimjobs Full time

    Job Title: Chief Financial Officer (CFO)Location: Gurgaon, IndiaIndustry: Real EstateCompany Overview:A reputable real estate firm in Gurgaon, known for its innovative residential and commercial projects, is seeking a qualified Chartered Accountant with atleast 15+ years of experience to fill the role of Chief Financial Officer (CFO).Job Description:The CFO...

  • Cosmetic Dermatology Clinic Floor Manager cum Medical Assistant

    3 weeks ago

    Gurgaon, Haryana, India Aura Skin Clinic Full time

    Overview: Seeking a motivated individual to join our Cosmetic Dermatology Clinic as a Floor Manager cum Medical Assistant. Responsibilities include front desk management, patient interaction, administrative duties, business development, and medical assistance during procedures.Key Responsibilities:1.Front Desk Management:Greet patients and visitors with a...

  • Sr Executive CRM/Asst Manager CRM/ Manager CRM

    3 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Candidate should have excellent command over English language (Verbal & Written)Should have minimum 3 years of experience into customer care services (Front End customer interactions and preferably Real Estate)Identifying & fulfilling day to day operational requirements for the teamHandling walk-in customers and ensure 100 PERCENT complete customer...

  • Senior Product Manager

    4 weeks ago

    Gurgaon, Haryana, India iimjobs Full time

    Responsibilities -•Creation and prioritization of the roadmap of the products you own.Work with the UI/UX and design to provide a world-class front-end experience. You will be responsible for wireframes, user flow, heatmap analysis, A/B testing, Impact analysis, and competitive analysis.Coordinate with multiple teams and management for the closure of...

  • Deputy Project Technical Manager

    1 month ago

    Gurgaon, Haryana, India Alstom Full time

    Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us...

  • Founders Office Internship

    2 days ago

    Gurgaon, Haryana, India Foreantech Labs Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Manage founder's activities and work2. Do initial communication with the clients and businesses3. Do social media account's management of the founder 4. Handle all the reports and team updates > Only those candidates can apply who: 1. are available for full time (in-office)...