Associate II for External Applications

3 days ago

Bengaluru, Karnataka, India Labcorp Full time

Position Summary

The External Applications Team manages the overall process of issue management and support for our customers (Sponsor /CRO/Investigator/internal user). The Associate will integrate the Access Delivery team under External Application. The Access Delivery Team manages the overall process of user access submissions and support for our customers (Sponsor /CRO/Investigator/internal user). The Associate will understand the needs of the users, analyzes their requests, takes the appropriate action to resolve issues, if needed, submit the requests accordingly and provides timely answers. This role will require cross-training to ensure an overall knowledgebase to perform the necessary tasks. The Associate will ensure timely and comprehensive communication with our external and internal users.

Key Roles & Responsibilities

  • Review User Access Request Form received from client and internal teams for accuracy
  • Submit User Access Request in IT Central
  • Follow applicable departmental Standard Operating Procedures and Work Instructions
  • Manage day-to-day tasks ensuring quality and productivity
  • Distributing and assigning tasks evenly to associates on daily basis.
  • Quality Review – track, assign open approvals to quality review team and track completion.
  • Managing escalations and GPM/GSM queries

Education & Experience

Minimum 1 Year Experience Required: High School or Equivalent

  • Well-polished, inclusive and engaging communication and presentation skills (written and verbal)
  • Knowledge of drug development and clinical trial processes
  • Experience with system and process requirements in a regulated environment
  • Strong organizational, planning, problem solving, and critical-thinking skills
  • Ability to handle multiple tasks in a timely

Preferred 1-3 Years Experience: High School or Equivalent & Bachelor's Degree

  • Applications Support knowledge
  • Project Management knowledge
  • Customer Service experience
  • Local language/s in addition to English language

Special Requirements

Experience and expertise in Microsoft Office tools, notable Outlook, Excel, Teams, PowerPoint, Edge and OneNote

Problem Solving

Use the available knowledge base and understanding of the applications, user access management and internal processes to complete tasks without supervision.

Decision Making

  • Act as a first contact for Internal and external client with extensive knowledge of functional team activities, tools and deliverables
  • Performs troubleshooting to resolve issues in a timely manner.
  • Gather, investigate, and research background materials to gain an understanding of various subject matters and systems.
  • Ensure regulatory requirements and corporate policies are incorporated into, and adhered to, in the delivery of support to internal and internal customers.
  • Build and maintain relationships with the internal and external user community.
  • Understands cross-functional business processes and priorities across the organization.
  • Liaise with internal collaborators as needed for routing or escalation purposes as required by the scope of work.

Personal Interactions and interpersonal skills

Work will be conducted by email, phone, or virtual meetings to:

  • Answer queries in a timely and professional manner.
  • Provide appropriate support according to each unique scenario.
  • Know when to escalate accordingly to the next level of support as needed.
  • Contribute efficiently and accordingly to the team repositories and process needs.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

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