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Looking for Customer Service Executive – Ghaziabad at Ghaziabad, Uttar Pradesh, India
4 days ago
We are seeking a motivated and knowledgeable Customer Success Executiv. The ideal candidate will have a clear understanding of AWS basic concepts, with a proven ability to identify and nurture leads in prospective markets. This role is essential in driving customer satisfaction, retention, and growth.
Key Responsibilities
Build and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions.
Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.
Identify and qualify new business opportunities by analyzing market trends and customer data.
Conduct customer onboarding sessions and provide ongoing training and support to ensure successful product adoption and usage.
Collaborate with the sales and marketing teams to develop strategies for customer acquisition and retention.
Monitor customer usage patterns and feedback to identify opportunities for upselling and cross-selling.
Provide regular s and updates to management on customer success metrics and initiatives.
Qualifications
Bachelor's degree in Business, Marketing, Information Technology, or a related field.
Proven experience in a customer success or similar customer-facing role.
Basic knowledge of AWS concepts, including services such as EC2, S3, RDS, and VPC.
Strong analytical and problem-solving skills with the ability to identify and capitalize on business opportunities.
Excellent communication and interpersonal skills with the ability to build rapport with customers.
Self-motivated and results-oriented with a passion for delivering exceptional customer service.
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