Manager - Information Technology

3 weeks ago

Gurgaon, Haryana, India United Airlines Full time


United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

The Manager-Information Technology is responsible and accountable for day-to-day supervision and direction of the 6 -members on dayshift for the Network and Voice team. The IT Manager has management accountability for the administration and operational support of specific functional duties associated with monitoring, execution, and incident escalation of the Network and Voice environments. Duties include incident support of IT related issues that have a direct or indirect impact to the Network Infrastructure, or Voice related connectivity. This position requires M-F onsite supervision (non-remote). The IT Manager works closely with L2 Network Support team (US) and Senior Manager.

Interface:

Directs, coordinates, and evaluates staff work to ensure technical discipline is providing all users with prompt and accurate servicesIdentifies and leads functional team to solve technical, operational, and organizational issuesPartners with various functional teams across the IT departments to support strategic enterprise vision and designWorks under general direction of senior manager and or SME level managementDelivery/Support:

Manages and prioritizes the work of the IKC Network Operations and Voice team in functional areaParticipates in problem management processes to determine root cause of failures and improve performance and reliability of systems and networksEstablish consistent and repeatable processes to maintain a stable operationEnsures operational processes are clearly communicated for implementationMonitor and stay abreast of industry trends and anticipate future direction for system platformsIT Process Mgmt. and Administrative:

Accountable for administrative management of IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc. Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programsProvide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning reviewOrganizational Effectiveness / People:

Provide leadership by ensuring department and individuals goals are metManages talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and developmentParticipates in assessing and recommending improvements to the organization structure, roles, and responsibilities Responsible for individual performance assessments and improvement plansResponsible for coaching, counseling, assisting employees to develop individual career development and training plans

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.



Qualifications

Required

Bachelor's degreeInformation Technology of business equivalent6+ years equivalent in dept experience in the above related areasMinimum of 5 years of experience in network operational support3 years applicable experience in managing a technical teamStrong technical expertise in LAN/WAN technologies, routing, switching and network protocolsProficiency in voice communication protocols and standardsExcellent team management skills and ability to convey technical information to non-technical stakeholdersAdaptability and resilience in a dynamic fast-paced environment at times, and willingness to learn and embrace new technologiesCommunication Skills

The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level Integrity and Trust

Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gainTeamwork

Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transferTechnical Expertise

Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

Preferred

Dedication

Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things doneFlexibility

Is open to change, enjoys the challenge of unfamiliar tasks, anticipates, and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriatelyProblem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answerSelf-Development

Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensiveTask Management

Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that ariseKnowledge of systems (operating/Integration/architecture) and programming languages/methodologiesUnderstanding of server and desk top based technology, utilizing network systems related to enterprise viewPrevious airline experience is idealEqual Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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