Helpdesk Associate

1 month ago


Coimbatore, Tamil Nadu, India NTT DATA Services Full time

Job Role



Domain



Job Description



Years of Experience



Helpdesk Associate – Service Desk



Global End User Services



Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.


1-2 years of industry experience. 12 months in the current grade is a mandate.



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