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Donor Helpline Support Specialist Location Dehradun Uttarakhand Experience 1-2 Years

4 months ago

Dehra Dūn, Uttarakhand, India timesjobs Full time

Location:
Dehradun, Uttarakhand

Experience:
1-2 Years

Key responsibilities:

Helpline Management:
Answer and manage incoming calls to the tree helpline.
Provide accurate and comprehensive information about trees, environmental
programs, and initiatives led by the organization.

Donor Care Support:
Ensure a positive and empathetic experience for all helpline callers.
Resolve inquiries, concerns, and complaints in a professional and timely manner.
Provide excellent customer service by actively listening to callers, understanding their needs, and offering appropriate solutions.

Donor and Volunteer Engagement:
Assist callers in understanding the various ways they can support our cause,
including donations, volunteering, and participating in events.
Maintain a positive and engaging dialogue with donors and potential volunteers.

Information Dissemination:
Stay informed about current environmental issues, tree conservation efforts, and the organization's ongoing projects to provide up-to-date information.
Distribute educational materials and resources to the person who has enquired about the same.

Database Management:
Record and maintain accurate records of helpline interactions in the organization's database.
Generate reports on helpline activity as needed.

Collaboration:
Work closely with other team members to coordinate volunteer activities, events, and initiatives.
Collaborate with the communications team to develop helpline-related content for the organization's website and social media channels.

Area and Skills:
Excellent communication and interpersonal skills.
Knowledge and passion for environmental conservation and tree-related initiatives.
Previous experience in customer service or helpline management is a plus.
Ability to multitask and work in a fast-paced environment.
Only Female Candidate.