Senior Solutions Consultant

2 months ago

Bengaluru, Karnataka, India Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description
Who we're looking for

Are you a sales-focused, technically savvy professional looking to take your career to the next level? We are seeking a Senior Solutions Consultant to join our world-class team at Zendesk. As a Senior Solutions Consultant, you will be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. Your role will involve successfully selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of our software solution.

What you'll be doing
  • Work closely with Sales, Marketing, and Product Managers to be the technical bridge between our Account Executives and prospects.
  • Take ownership of the prime technical relationship with our prospects to drive customer happiness.
  • Proactively manage and deliver technical information to our customers both onsite, online, and via telephone.
What you bring to the role
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Experience in planning, overseeing, and conducting customer pilots and Proof of Concepts.
  • Experience in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
  • Outstanding solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast-paced startup environment with multiple roles.
  • Equivalent experience is acceptable in lieu of a Bachelor's degree; a graduate degree is considered a bonus.
  • Must be willing to travel.
  • Obvious passion and people skills.

Basic Qualifications:
  • 5+ years of Mid Market/Enterprise software pre-sales or solutions sales experience.

Preferred Qualifications:
  • Previous consulting experience implementing enterprise-class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

#LI-MJ1

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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