Call center Executive

2 weeks ago


Gurgaon, Haryana, India timesjobs Full time

Job Description:
Inbound Customer Service / Upselling.


Interface with customers via inbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and providing best in industry customer service.


Roles & Responsibilities:
-o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services & Healthcare vertical.

o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.


Candidate Profile:
-o Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.
o BE/Btech freshers are eligible with minimum 1 year ICC Experience.
o Excellent verbal and written communication skills.
o Flexible with 24/7 Environment.
o Salary up to 24,000 take home & attractive Incentives amount

Additional Benefits:
-o Two-way A/C cabs. (Concentrix was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

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