Customer Care Representative Pune Baner

2 days ago

Pune, Maharashtra, India timesjobs Full time
Client Account Advisor / Customer Care Representative

Full time permanent position based in Pune,Baner.


The Client Account Advisor works within a team dedicated to the success of our clients and is committed to impressing them at every interaction.

Their superior service builds loyalty and lasting relationships through their passion and knowledge of clients processes and procedures.


We offer shift allowance and insurance besides a great work culture and opportunity to work and learn from experienced professionals.

Please send your resume with current and expected CTC and notice period to

We are open to fresh graduates with excellent communication skills and willing to work in shift.

KEY RESPONSIBILITIES:
Managing a queue of administrative work for clients who ship orders to major retailers and direct-to-consumer, including:

Responding to large amounts of inbound and outbound emails in a timely manner
Identifying clients needs, clarifying information, researching every issue, and providing solutions and/or alternatives
Meeting personal/team qualitative and quantitative targets
Setting priorities and making competent business decisions
Proactively pursuing other work as tasks are completed
Communicating with clients and all other departments via Salesforce
Ensuring timely and effective communications with clients regarding their shipments
Escalating unresolved issues to the US-based Client Account Advisor team
Reporting client returns, returns to vendors, etc.
Filing carrier claims on behalf of clients
Other administrative functions as assigned

QUALIFICATIONS:
Graduate with 1 years previous experience in a customer service driven organization.

REQUIRED SKILLS & COMPETECIES:
Proficient in the use of software systems, Salesforce experience required
Working knowledge of Microsoft Office
Strong problem solving and analytical skills
Strong verbal and written communication skills along with active listening
Strong attention to detail and time management
Experience communicating and coordinating with internal departments
Works well in a dynamic, fast-paced environment
Team-oriented mindset and strong work ethic
Ability to bounce back after a difficult client interaction and to remain emotionally neutral
Acts with integrity and transparency by building business relationships based on trust and respect
A great attitude is an absolute must

Please send your resume with current and expected CTC and notice period to asap

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