Technical Specialist – SOC L3, ECSA Certified

5 days ago

Bengaluru, Karnataka, India NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll be doing

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

  • CISSP or CISA Or CCNA Certified
  • 3+ years experience in IT & minimum 2 years in information security Certified in SIEM Tool being deployed
  • Comprehensive management experience in leading large scale security operations Experience in roll out of SIM, vulnerability management products
  • Experience in setting up SOC processes Domain experience in threats and vulnerabilities
  • Knowledge of system administration of Windows, Unix platforms and networking devices like Firewalls, IPS/IDS,DLP,NAC,DAM,PIM, Switches,Routers, VPN Gateways etc.
  • Thorough understanding of TCP/IP, networking concepts.


Academic Qualifications

  • BE/BTech or PG in computer science


Required Experience:

  • Track Incident detection and reporting· Incident closure· Incident escalation· Identify new alert requirement· Ensure services are being provided within· SLA parameters· Performing periodic DR drill.Follow-up up departments for closure of various reports/incidents and escalate the long outstanding issues.
  • parties

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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