MS Teams Subject Matter Expert

3 weeks ago


Bengaluru, Karnataka, India ABB Full time
MS Teams Subject Matter ExpertTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as MS Teams Subject Matter Expert with grade 13 and will be reporting to IS Service Owner & will be a part of Bangalore, India. In this role you will be primarily responsible for applying IT knowledge and expertise to help solve complex technical or professional activities. A key resource, a definitive source of knowledge about services and solutions, who contributes their expertise to enhance organizational efficiency and support the organization's vision and strategic direction.

Your responsibilities
  • Executing IS activities within all IS process domains, especially within "build and run" to support global business needs
  • Identifying, proposing and implementing Microsoft Teams service
  • Supporting the installation, management, maintenance and optimization of IS solutions or services
  • Providing support and guidance during the installation of new IS solutions or services or improvements to existing IS solutions or services
  • Delivering IS solutions/services according to agreed-upon Service Level Agreements (SLAs), on time, within budget and at high quality – according to agreed-upon RACIS specifications
  • Consulting with relevant stakeholders across the business to give advice, ensuring compliance with ABB IS Enterprise Architecture
  • Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice
  • Full ownership of given tasks and Incident or Request fulfillment with minimum supervision
Your background
  • A bachelor's degree in information technology
  • More than 3 years of experience in IT service operation working as IS Specialist with Microsoft office365 service
  • Sound knowledge of Microsoft Office365, Active Directory, Windows server and PowerShell
  • Knowledge of IT service management (ITIL certification is a plus)
  • Ability to work independently and manage multiple demands on time, in cross-functional, virtual and international teams
  • A collaborative, solutions- and customer-service-oriented approach and strong communication skills
  • Fluency in spoken and written English
More about us

ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Work model: on site #LI-onsite



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