Senior Vice President

2 weeks ago


Chennai, Tamil Nadu, India iimjobs Full time
Payer - Operations

Job Title:
Payer - Operations

Overview:
We are seeking a dynamic and experienced professional to fill the role of Payer - Operations.

As a Senior Vice President of Operations, you will play a pivotal role in overseeing and optimizing all aspects of our payer operations.

The ideal candidate will have a proven track record in the outsourcing/offshoring industry, with a strong focus on conceptualizing and implementing business development strategies to drive growth and ensure operational excellence.


Responsibilities:

  • Develop and implement business development strategies to enhance payer operations, including capacity planning and resource management to optimize utilization.
  • Ensure a highquality customer experience by elevating customer satisfaction levels while adhering to service level agreements (SLAs) and work processes.
  • Drive costeffective operations by managing resources efficiently and effectively, while maintaining profitability.
  • Collaborate with crossfunctional teams to establish and maintain operating standards and achieve organizational objectives.
  • Provide leadership and guidance to operational teams, fostering a culture of excellence, innovation, and continuous improvement.
  • Oversee the overall profitability of payer operations through strategic utilization and deployment of available resources.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
  • Stay abreast of industry trends, regulations, and best practices to ensure compliance and competitiveness in the market.

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