HC & Insurance Operations Associate

3 weeks ago


Coimbatore, Tamil Nadu, India NTT DATA Services Full time

In this Role you will be Responsible For

  • Processing member enrollment and change forms, including data entry
  • Verifying proper completion of enrollment and change documentation.
  • Requesting and verifying information as needed to expedite enrollment.
  • Verifying payments, process adjustments, refunds and perform reconciliation of accounts
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
  • Processing daily enrollee invoices and premium reconciliation for members.
  • Organizing and completing tasks per assigned priorities.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Resolving complex situations following pre-established guidelines

Requirements for this role include:

  • University degree or equivalent that required formal studies of the English language and basic Math
  • 1+ year(s) of experience processing claims for the US healthcare market
  • 1+ years of experience where you had to apply business rules to varying fact situations and make appropriate decisions
  • 1+ years of data entry experience that required a focus on quality including attention to detail, accuracy, and accountability for your work product.
  • 1+ years of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 1+ years of experience that required prioritizing your workload to meet deadlines

**Required schedule availability for this position is Monday-Friday 6PM/4AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.



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