Assoc. Engineer

4 days ago


Chennai, Tamil Nadu, India Cognizant Full time

Technology Architect/Sr.Technology Architect

Qualification:

Bachelor's in Science, Engineering or equivalent

Responsibility:

Customer Engagements:

  • • Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
  • • Coordinate for Service transition activities.
  • • Initiate change / release requests in line with Cognizant /customer change / release management process.
  • • Work on the major problem tickets assigned by ITIS team.

Requirements Gathering:

  • • Front end/POC on requirement gathering activities under assigned technology domain.

Design & Solutioning:

  • • Coordinate on design & solutioning activities under assigned technology domain.

Project Governance:

  • • Provide status report on the assigned tasks in the form of project status updates and weekly reports.
  • • Handover the build out to Operations team with necessary Documents & KT.

Stakeholder & Relationship Management:

  • • Coordinate with resolver groups (ITIS), vendors/carriers for problem solving.
  • •Keeping updated the customer/stakeholder for various aspects pertaining to their project/deliveries.

Knowledge Management:

  • •Contribute towards updating knowledge articles.
  • • Contribute and participate in all organizational technical talks and knowledge sharing forums.

Team/People Management:

  • • Ensure smooth induction and onboarding of new joiners.
  • • Act as a buddy for new hires.

Quality & Process:

  • • Adhere Change Management Process for every change that will be executed in infrastructure.
  • • Ensure adherence to processes and procedures.

Personal Excellence:

  • Active participation in internal and external training.
  • • Attend one training on softskill/ process.
  • • Meet the learning targets.
  • • Complete atleast one technology certification.

Must Have Skills

  • Desktop Support - Remote

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