Job Opening for Cloud Support Engineer 1-5yrs Experience OpenStack/Kubernetes-willing to work in Night shifts Job Co

4 weeks ago

Pune, Maharashtra, India timesjobs Full time
Interested candidates kindly apply before 03/06/2024.
CV must be in PDF format, saved with your Full name.
Hiring for Cloud Support Engineer

Location:
Pune

Position Summary:


We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open source clouds.

In this position, the engineer shall interact with sysadmin/DevOps engineers of the customer and assist them in solving issues arising in their OpenStack/Kubernetes environment while maintaining a high SLA goal.

This role involves continuous learning and sharpening of OpenStack and Kubernetes skills. As a Cloud Support Engineer, you will be responsible for technical support and consultation for Platform9s growing customer base. This role reports to our Global Cloud Support Manager.

Roles and Responsibilities:
Monitoring ticket queue (5 PERCENT )
Troubleshooting customer issues independently (50 PERCENT )
Talking through issues via Zoom (5-7 PERCENT )
Maintaining Knowledge Base/documentation (10 PERCENT )
Training (1-on-1, personal study, support trainings/handovers) (10 PERCENT )
Meetings (5-7 PERCENT )
Projects (Reporting, Automation, Customer Success, Process Development) (10 PERCENT )
Should be willing to work in night shift (US-shift)

Preferred Qualifications:
A working knowledge of Kubernetes components, architecture and its data flow is a must
1 to 5 years experience with customer escalations by responding via portal, video call (Webex, Zoom, etc.) or phone to resolve customer cases or escalations as needed
Excellent verbal and written communication skills
Administration experience in Linux and knowledge of storage and networking subsystems
A good understanding of virtualisation and container technologies is one of the following: VMware, KVM, libvirt, Xen, and Docker

Basic networking knowledge:
TCP/UDP, DNS, DHCP, ICMP, and IP Addressing
Programming and scripting proficiency in python, bash, awk, or sed,
Knowledge of AWS is a must.

What would make you standout?:
Understanding of troubleshooting practices for Kubernetes clusters
Hands-on experience resolving issues in production Kubernetes clusters
Experience in isolating Kubernetes issues to specific golang code
Knowledge of CNI, CSI, and CRI interfaces and how to troubleshoot issues which may arise in their application
Understanding control flow of OpenStack & how to troubleshoot OpenStack components
Good knowledge of what calls are made when user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, MongoDB, etc)

Subject matter expert (SME) on one or more Infrastructure verticals:
virtualisation-KVM, virtualisation-ESX, networking-neutron, storage-cinder, storage-ceph, etc.
Working knowledge of distributed storage solutions (iSCSl, Ceph)
Overall working experience with databases and message brokers (MySQL, RabbitMQ)
Experience working on configuration management tools (puppet, chef, salt, ansible, cobbler)
Programming proficiency in Golang and Javascript
Knowledge of KubeVirt is an added advantage.

To succeed in this role, youll need to be a team player with a strong sense of ownership of your work and a passion for working in a data-driven organisation.


Benefits and Perks:
Employees today are looking for companies that truly care and recognise their whole person.

Platform9s benefits and perks have been carefully designed to ensure that we take care of an employees emotions and physical well-being.

Many of our benefits extend to families, who form a significant part of our well-being at work
Please note that benefits change by country.

Competitive Compensation and Equity
Medical Healthcare for you and your family
Generous Time-Off Programs & Annual Year-End Shutdown
Hybrid Work Model
Wellness Benefits
Professional Development/ Global certifications
Reward and Recognition Programs
Team Building Activities
Hackathon
Company Wide Programs

Our benefits have been carefully selected keeping in mind employees requirements and personal situations now and for the future.
Candidate should be ready to work in night shifts

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