Intern - Application Support Specialist

4 weeks ago

Chandigarh, Chandigarh, India HRS Group Full time

We are seeking a highly skilled and proactive Application Support Specialist to join our forward thinking team. This role is pivotal in ensuring our software products not only meet but exceed our users' expectations through seamless support and service. This role is integral to the success of our Lodgine as a Service (LaaS) and Meetings as a Service (MaaS) platform products, ensuring they not only meet but exceed our users' expectations through comprehensive support, service, and operational excellence. As an Application Support Specialist you will play a key role across the Plan, Build, and Run phases of our product lifecycle, alongside managing service requests and incidents within defined SLAs, including enhancing our support framework to maintain high quality user experiences.

Key Responsibilities:
  • Collaborate with Product Owners, Development Teams, and Delivery Managers to understand upcoming product releases and integrate support planning early in the product lifecycle.
  • Anticipate support needs for new features, ensuring seamless user experiences upon launch by preparing the support infrastructure, including knowledge base and support scripts.
  • Regularly update the support risk register and knowledge base, incorporating detailed documentation on feature functionalities and support processes to mitigate potential challenges.
  • Conduct comprehensive testing of support processes to ensure efficiency and readiness for product launches, emphasizing rigorous quality checks and process optimization.
  • Deliver exceptional troubleshooting and end-user support, prioritizing rapid resolution of product/application issues to minimize impact on user experience.
  • Investigate and resolve production configuration issues, maintaining an updated knowledge base to streamline future troubleshooting efforts.
  • Engage transparently with stakeholders around product/application issues and enhancements, fostering a culture of open communication and customer focus.
  • Oversee service request and incident management within defined SLAs, ensuring effective prioritization and timely resolution of issues across all product lines.
  • Manage and prioritize incoming support requests on the Jira board, adopting a product-agnostic approach to support delivery and maintaining high service standards.
  • Contribute to defect resolution management, focusing on reactive and proactive measures to address reported issues and improve product stability.
  • Support internal teams with specialized application support, facilitating knowledge sharing and assisting in specific tasks to enhance operational efficiency.
  • Streamline support operations through the automation of service requests and the promotion of self-service options, like FAQs, to empower users with immediate solutions.
  • Foster continuous improvement in support processes and team capabilities, leveraging feedback, and insights to enhance service quality and user satisfaction.
We are seeking a candidate who possesses:
  • In-depth Experience in Support Roles: Demonstrated experience in application or software support, coupled with a robust understanding of the software development lifecycle and product lifecycle management. This includes practical experience in troubleshooting, issue resolution, and working within the operational frameworks of software products.
  • Collaborative Skills: A proven track record of effective collaboration with product owners, development teams, and delivery managers. The ideal candidate will have a proactive approach in anticipating, preparing for, and addressing support needs, ensuring seamless integration between support activities and product development.
  • Problem-Solving Expertise: Exceptional problem-solving skills with the ability to thoroughly understand product functionalities and support requirements. Candidates should be adept at analyzing complex issues, identifying root causes, and implementing solutions that enhance product reliability and user satisfaction.
  • Communication and Interpersonal Abilities: Strong communication and interpersonal skills are essential. The candidate must be capable of managing stakeholder communications and providing end-user support with empathy, patience, and efficiency. This includes the ability to convey technical information clearly and concisely to non-technical stakeholders.
  • Technical Proficiency: Familiarity with creating, maintaining, and utilizing knowledge bases, support scripts, and testing support processes. Candidates should be comfortable working with support and development tools to streamline support activities and improve response times.
  • User-Centric Perspective: A customer-first mindset, with a consistent focus on prioritizing the user experience in all troubleshooting and support activities. This involves a commitment to understanding user needs, reducing friction, and enhancing overall satisfaction with our products and services.
Core Skills and Competencies:

Technical Proficiency:

  • Advanced skills in using JIRA and Confluence for project management and documentation.
  • Proficiency in the MS Office suite for effective data analysis and reporting.
  • Experience with logging tools such as ElasticSearch for detailed issue investigation.
  • Competence in utilizing monitoring tools like Grafana and Kibana to oversee system performance and health.

Troubleshooting Expertise:

  • Strong troubleshooting abilities, with a systematic approach to diagnosing and resolving complex technical issues.

Programming and Networking Knowledge:

  • Familiarity with SQL and Python (or another scripting language) to automate tasks and analyze data.
  • Understanding of networking principles and basic software architecture to effectively communicate issues and solutions with the development team.

Exceptional Support Skills:

  • Demonstrated proficiency in providing high-level application support, ensuring customer satisfaction and continuous system improvement.

Communication and Collaboration:

  • Excellent communication skills, with the ability to clearly articulate technical challenges and solutions to a variety of internal stakeholders.
  • Proven track record of successful collaboration across departments to achieve common goals and address support-related challenges.
Leading Principles:
  • Dive Deep: Exhibit a thorough understanding of our products and a proactive approach in anticipating and addressing future support needs.
  • Customer View First: Maintain a strong focus on the customer's perspective, ensuring all support activities enhance the user experience.

This role offers a unique opportunity for an Application Support Specialis t looking to make a significant impact on the quality, reliability, and operational efficiency of our software products. If you are passionate about delivering exceptional support and thrive in a dynamic, fast-paced environment, we encourage you to apply.

  • Digital Marketing Specialist

    1 month ago

    Chandigarh, Chandigarh, India Abp Empower Full time

    Job Requirements Job Title: Digital Marketing Specialist for Home Interior ProductsCompany Name: ABP EmpowerLocation: India (Chandigarh)Salary: INR 3,00,000 - INR 3,50,000 per yearEmployment Type: Full-timeJob Description:Are you passionate about digital marketing and eager to make your mark in the Home Interior Products industry? ABP Empower is seeking a...

  • Recruitment Consultant Internship

    6 days ago

    Chandigarh, Chandigarh, India Randstad Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Managing recruitment through various portal 2. Coordinating with clients for open mandates. Visiting clients as and when required3. Sourcing and screening the applications > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start...

  • Opening for Client Support Executive Job Code CHDCSC

    2 weeks ago

    Chandigarh, Chandigarh, India timesjobs Full time

    # Opening for Client Support Executive (Job Code: CHDCSC)0-3 Years SkillsJob Title: Client Support ExecutiveLocation: Chandigarh, IndiaExperience: 0-3 years.## Job SummaryWe are seeking a highly motivated and skilled Client Service Executive to join our dynamic team in Chandigarh. As a Client Service Executive, you will be responsible for providing...

  • Digital Marketing Internship

    3 days ago

    Chandigarh, Chandigarh, India ABs Outreach Solutions (OPC) Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Managing social media accounts2. Learning technical skills related to the industry3. Fulfilling tasks assigned by a supervisor > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 8th May'24 and 12th...

  • Data Scientist

    4 weeks ago

    Chandigarh, Chandigarh, India HRS Group Full time

    HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...

  • Peoplesoft Solution Analyst-Global Payroll

    4 weeks ago

    Chandigarh, Chandigarh, India Oceaneering International Full time

    Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...

  • Data Analyst

    1 month ago

    Chandigarh, Chandigarh, India HRS Group Full time

    HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...

  • Data Engineer

    3 weeks ago

    Chandigarh, Chandigarh, India HRS Group Full time

    HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...

  • Business Development Manager

    2 weeks ago

    Chandigarh, Chandigarh, India timesjobs Full time

    Could your current situation be better?Join us on an exciting journey where you can use your skills to identify new businesses and build up our brand in the marketplace. This would be more than just hitting your KPIs but playing an important role to build up relationships and develop business. You will certainly appreciate support from inside sales,...

  • Business Development

    5 days ago

    Chandigarh, Chandigarh, India Relinns Technologies Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Assist in identifying and prospecting potential clients through research and participation in networking activities2. Support the sales team in understanding customer needs and business objectives to propose tailored IT solutions3. Help in preparing product presentations and...

  • Business Development

    1 week ago

    Chandigarh, Chandigarh, India Relinns Technologies Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Assist in identifying and prospecting potential clients through research and participation in networking activities2. Support the sales team in understanding customer needs and business objectives to propose tailored IT solutions3. Help in preparing product presentations and...

  • Presales Lead/Manager

    2 weeks ago

    Chandigarh, Chandigarh, India timesjobs Full time

    Role: Presales- Senior Executive/ Lead/Manager Experience: 3-8 Years Role Description: Complete ownership of presales activity across geos by being central point of contact for the sales team Must have: IT Services industry background within Application Development and/ or testing spaceShould have managed a presales team, preferably for an independent unit/...

  • Social Media Marketing Internship

    2 weeks ago

    Chandigarh, Chandigarh, India HOKO PRODUCTS LLP Full time

    About the internship:As a social media marketing intern at Scooboo, you will have the exciting opportunity to dive into the world of digital marketing and social media strategy for a fast-growing company. Your creativity and passion for social media will be key to helping us reach new audiences and engage current customers. Selected intern's day-to-day...

  • HR Excecutive

    4 weeks ago

    Chandigarh, Chandigarh, India HRS Group Full time

    HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.ProcureTech digitally revolutionizes lodging procurement, connecting corporations and...

  • Social Media Marketing Internship

    4 days ago

    Chandigarh, Chandigarh, India Alna Group Of Companies Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Content Creation: Generate engaging and relevant content for various social media platforms such as Facebook, Instagram, Twitter, LinkedIn, etc.2. Work closely with marketing, communications, and design teams to align social media efforts with overall brand objectives and...

  • Backend Development Internship

    6 days ago

    Chandigarh, Chandigarh, India CredMantra Private Limited Full time

    About the internship:Job Description:We are seeking a talented Backend Developer to join our dynamic team. As a Backend Developer, you will be responsible for designing, implementing, and maintaining scalable backend solutions that power our applications. You will collaborate with cross-functional teams to deliver high-quality software products that meet our...

  • HealthTech Operations Internship

    1 month ago

    Chandigarh, Chandigarh, India Roojh Health Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Depute to public hospitals for 4-5 hours during OPD registration 2. Assist patient in downloading Roojh mobile application3. Guide patients in doing OPD registration using the Roojh mobile app > Only those candidates can apply who: 1. are available for full time (in-office)...

  • Marketing Internship

    2 weeks ago

    Chandigarh, Chandigarh, India Brighter Beings Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Facilitating the field marketing aspect of our high-quality Summer Program in Chandigarh2. Visiting prominent tuition centers, coaching institutions, career counselors, and school counselors, and exploring channel partner opportunities3. End-to-end lead generation, visits,...

  • Marketing Internship

    2 weeks ago

    Chandigarh, Chandigarh, India Avaari Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Develop and execute innovative social media campaigns across various platforms to increase brand visibility and drive audience growth2. Implement digital marketing strategies, including SEO, SEM, and PPC, to enhance our online presence and attract new customers3. Assist in the...

  • Marketing Internship

    1 hour ago

    Chandigarh, Chandigarh, India Avaari Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Develop and execute innovative social media campaigns across various platforms to increase brand visibility and drive audience growth2. Implement digital marketing strategies, including SEO, SEM, and PPC, to enhance our online presence and attract new customers3. Assist in the...