Customer Service Engineer

2 days ago


Hyderabad, Telangana, India PerkinElmer Full time

Main responsibilities

·

To fulfill needs of customers in the assigned territory

Accountable for instruments installation and Warranty service in the Field.Accountable for Billable service and promote the service contracts. Accountable for Accessories & generating lead for Consumables sales Develop and deliver a productivity strategy that contributes quarterly impacts to the business. Deliver actionable data driven insights to explore new areas of operational excellence. Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and proceduresPerform field service as advised by the Service Leader, carrying out repairs, maintenance and installation of instrumentation and there accessories.Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.Develop Junior Engineers on handling equipment's and customers.Execute preventive maintenance calls as scheduled. Actively demonstrate compliance with all team targets. Maintain personal service spares issued and inventory records to the highest standard.Ensure all anomalies are quickly and effectively reported and resolved.Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the timesMake returns of all fully completed service documentation, Service Reports, Expenses Claims, on a daily basis. To ensure that quality standards are maintained while servicing the equipment.
To maintain good communication at all relevant levels of customer organization.
In case, customer gives poor rating while taking feedback about our services, necessary support has to be taken from colleagues and ensure that customer complaint is resolved.Knowledge Management To continuously update the technical knowledge of products.
To develop applications knowledge. f. To develop soft related to communication, selling and customer management. Required work experience related to positionEducation Any graduate/ Diploma in Engineering preferably Electronics · Should have more than 6 years of experience in the relevant field. · Experience in a Customer Service Environment · Background in Electronics preferably gained in a high technology service environment, with an understanding of analytical or clinical instrument Special requirements/Skills/Attributes Experience in Instruments like, process NIR , FTIR will be preferable particualrly in Dairy, Food, feed and Agro commodities based Industries Knowledge of production line flow , data Acquisition and Interpretation Independent Ability to conduct demonstrations and proofing of Instruments in the production lines during pre and post sales. knowledge of networking and computer skills · Enthusiastic · Proactive mindset with strong sense of responsibility and ownership · Creates and maintains effective customer relationships · Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary. · Good communication Skills · Negotiating and influencing skills · Understanding of excellent Customer Service

  • Hyderabad, Telangana, India Tata SIA Airlines Full time

    Job OverviewTo assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.Key ResponsibilitiesCustomer Service & Operations Ensure Vistara operates in a safe and secure environment, by complying with...

  • Customer Service

    2 weeks ago


    Hyderabad, Telangana, India Fruges it services Full time

    he BPOis a business process outsourcing company that hires call center agents to provide customer service for their clients. These companies outsource their customer service jobs to call centers or BPOs that are located outside the U.S.BPOs are usually based in India, the Philippines, Eastern Europe, and other locations where labor costs are lower than in...

  • Service Engineer

    2 weeks ago


    Hyderabad, Telangana, India CIEL HR Full time

    We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals.Responsibilities:Using various strategies and tools to provide effective solutions to customers'...

  • Customer Service

    2 weeks ago


    Hyderabad, Telangana, India Genpact Full time

    Responsibilities: Respond to customer queries and customers concern over phone. Making outbound calls to Customers as required. Provide support for Recovery of the account for end user. Maintain a deep understanding of client process and policies Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical...

  • Customer Service

    2 weeks ago


    Hyderabad, Telangana, India Genpact Full time

    Responsibilities:· Respond to customer queries and customers concern over phone.· Making outbound calls to Customers as required.· Provide support for Recovery of the account for end user.· Maintain a deep understanding of client process and policies· Provide excellent customer service to our customers· You should be responsible to exhibit capacity for...

  • Customer Service

    2 weeks ago


    Hyderabad, Telangana, India Genpact Full time

    Responsibilities: · Respond to customer queries and customers concern over phone. · Making outbound calls to Customers as required. · Provide support for Recovery of the account for end user. · Maintain a deep understanding of client process and policies · Provide excellent customer service to our customers · You should be responsible to exhibit...


  • Hyderabad, Telangana, India Siemens Mobility Full time

    Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for digital transformation in the discrete and process industries. Digitalization is already changing all areas of life and existing business models. Profile...

  • Service Engineer

    2 weeks ago


    Hyderabad, Telangana, India Microsoft Full time

    Overview Make Bing Ads Technical Support at Microsoft Advertising part of your career story Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle.We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to...

  • Customer Service

    2 weeks ago


    Hyderabad, Telangana, India Ishmeet Consultant Full time

    From 0 to 5 year(s) of experience- ₹ 1-3 Lacs P.A. Hyderabad/SecunderabadRoles and ResponsibilitiesAny Grad Freshers & Exp can apply6 days working || 1 Day Rotational offDay shiftPerks and BenefitsDay shifts + uncapped incentivesKey Skills- international voicesalescustomer supporttelesalescommunication skills Skills highlighted with '' are preferred...

  • Customer Service

    2 weeks ago


    Hyderabad, Telangana, India Ishmeet Consultant Full time

    From 0 to 5 year(s) of experience- ₹ Lacs P.A. Hyderabad/SecunderabadCall or WhatsAppHR NishaOne must have good ommunication skills.For Expereinced only : Must have 1 yr BPO EXP ( Voice is Preffered.)Perks and BenefitsKey Skills BPOinternational voice processinternational chatInternational voiceInternational BPO Skills highlighted with '' are preferred...


  • Hyderabad, Telangana, India ADCI HYD 16 SEZ - H83 Full time

    Customer Support Specialist - Kindle Direct Publishing (Italian-Speaking)Overview:Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content...

  • Service Engineering

    2 weeks ago


    Hyderabad, Telangana, India Microsoft Full time

    Overview Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft's global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their...

  • Service Engineer

    2 weeks ago


    Hyderabad, Telangana, India Spectrum Scientifics Full time

    Company Description:Spectrum Scientifics is an Analytical and Biotech company that has been operating since 2004. With a focus on excellence, we provide quality and innovative equipment along with sales and service support to our customers. As one of the prominent dealers in India, we have strong relationships with manufacturers worldwide and our client base...


  • Hyderabad, Telangana, India Global Service System Full time

    Job Requirements Job Title: TelecallerCompany Name: Global Service SystemLocation: Hyderabad Jubilee HO, Hyderabad, TelanganaSalary: ₹ ₹25000/monthQualification: 12th Standard / PUCJob Description:Are you a skilled communicator with a passion for customer care? Join Global Service System as a Telecaller and be part of our dynamic team in Hyderabad. As a...

  • Service Engineer

    2 weeks ago


    Hyderabad, Telangana, India Schindler Group Full time

    Mobility is the goal Key responsibilities include: Take responsibility for the assigned service route and organize his time to complete the assigned visits and the specific tasks within each visit in order to maximize the safety and reliability of the equipment. Respond to all call backs that are assigned in a timely manner and be available for call...

  • Service Engineer

    2 weeks ago


    Hyderabad, Telangana, India Johnson Controls Full time

    Education, Technical Skills, knowledge and experience Diploma/ B.Tech 6-8 Min experience in HVAC&R industry with service profile Knowledge & Hands on experience in Screw, Centrifugal and Ammonia chillers Knowledge of Electrical Good communication and Presentation Skills Knowledge of MS-Office Skill to manage the team of Engineers /Technicians. ...


  • Hyderabad, Telangana, India FRUGES service IT Full time

    Job title: International voice processQualification: Undergrads or GradPackage: 3.5 to 4.5 LPAExperience : Minimum 1 Years into International2 Way Cab Facility5 days workingNote: International Customer Support Inbound...**you can reach me out at Schedule: Night shift Rotational shift US shiftEducation: Bachelor's (preferred)Experience: Technical support: 1...


  • Hyderabad, Telangana, India AIOMS Full time

    Role Summary: Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customers. To follow up with Doctor office for paperwork and Project a professional Company image through Phone interactionEssential Responsibilities:Service calls from Customers based in...


  • Hyderabad, Telangana, India Randstad Full time

    Job Requirements Job Title: French Customer Service RepresentativeCompany Name: RandstadLocation: Hyderabad, TelanganaSalary: Competitive salary rangeQualification:Fluent in French and English1-4 years of customer service experienceExceptional communication skillsJob Description:Are you fluent in French and passionate about providing exceptional customer...


  • Hyderabad, Telangana, India Randstad Full time

    Job Requirements Job Title: French Customer Service RepresentativeCompany Name: RandstadLocation: Hyderabad, TelanganaSalary: Competitive salary rangeQualification:Fluent in French and English1-4 years of customer service experienceExceptional communication skillsJob Description:Are you fluent in French and passionate about providing exceptional customer...