Principal Cloud Service Manager

2 days ago

Bengaluru, Karnataka, India opentext Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:

You are the Principal Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.

You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment.

What the role offers:

Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, business reviews, issue tracking reporting and cross functional communication with other OT teams (i.e., support, sales, product management, etc.) Managing customer expectations such that escalations can be avoided; if escalations do arise, the Cloud Service Manager leads the escalation management until the issues are resolved and the account de-escalated Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership) Identifying short and long-term strategies to assist in the growth and business objectives of the customer Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments, and ensuring that issues have been addressed and customer perception has positively Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items On-board net-new hybrid (on-prem and cloud) based customers Enable customer sponsors in a consultative and best-practice share approach

What you need to succeed:

Bachelor's degree in a technical or business discipline, or equivalent Strong client focus At least 10+ years of IT experience in Service Delivery Roles At least 5 years' experience in a client facing role within a software company Conversant in cloud technology and data center deployment,. ITIL certification preferred. A level of comfort with creating and balancing fact-based analytics with real world application. Demonstrable experience in developing and rolling out customer satisfaction improvement programs Able to work independently with positive problem-solving attitude Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership), demonstrated experience in a consulting environment Solid work ethic with a willingness to work overtime when required

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

  • Office Manager

    2 weeks ago

    Bengaluru, Karnataka, India Principal Axis Full time

    Company OverviewPrincipal Axis Systems is a network of businesses based in central Bangalore.Job DescriptionWe are looking for a dedicated Office Manager to join our team at Principal Axis. As the Office Manager, you will take charge of the daily office operations, from administrative support to customer service and office equipment management. This is an...

  • Principal Cloud Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Dashhire Full time

    We are seeking a highly skilled Principal Cloud Engineer - Azure - to join our team. You will be responsible for delivering cloud solutions and ensuring high-quality, timely, and cost-effective outcomes. You will also exhibit deep SME capabilities, provide guidance and direction to the team, and collaborate with various : Azure solutions, ensuring alignment...

  • Information Technology Service Management Manager

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Raptor Full time

    About us: At Cloud Raptor, we specialize in providing scalable and efficient solutions to businessesacross many industries. Focused on cloud technologies and technical expertise, we helporganizations navigate the ever-changing landscape of the digital era.With dedicated Centres of Excellence across the globe, we are enabled to delivercomprehensive, senior...

  • Principal Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    Better work begins at ShareFileShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the feedback...

  • Principal Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...

  • Principal Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    Job Description Summary Do you thrive in a start-up vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you We are now going back to our roots as a standalone business unit to focus on our SaaS business area where we see growth potential. This business unit is unique, and we certainly...

  • Principal Software Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...

  • Cloud Solution Architect-Principal IT Analyst

    4 weeks ago

    Bengaluru, Karnataka, India ZF Group Full time

    Req ID 69444 Bangalore, India Cloud Solution Architect Extensive expertise with minimum 5 years of experience in IT architectures, software development, and cloud technologies. In-depth operational knowledge and proficiency in software engineering, cloud computing, and cloud architecture. Proficiency in integrations, including solid experience with Web API...

  • Cloud Ops

    2 weeks ago

    Bengaluru, Karnataka, India Infogain Full time

    Cloud Ops (Senior) with skills Cloud Service Manager, Infrastructure Support, Infrastructure Support L1, ITSM Principles, Servicenow, Servicenow, Cloud Service Incident Management for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 26, Share on Linkedin Share on Twitter Share on Facebook ROLES &...

  • 5G Cloud Principal Member of Technical Staff

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Description: This is a 5G Cloud Principal Software developer position that will involve the following :Main Responsibilities: Design, develop, and test Oracle 5G application software using cloud native principles and Java/J2EE on Linux platform. Provide technical leadership to offshore development team. Review escalated field issues. Review and write...

  • 5G Cloud Principal Member of Technical Staff

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Description : This is a 5G Cloud Principal Software developer position that will involve the following : Main Responsibilities: • Design, develop, and test Oracle 5G application software using cloud native principles and Java/J2EE on Linux platform. • Provide technical leadership to offshore development team. • Review escalated field issues....

  • Senior Support Services Manager

    2 weeks ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    About This Team:The Critical Situation Management team is one of the key stakeholders in driving and maintaining customer confidence in our CSG Citrix BU range of products.Job Description/Responsibilities:Primary Duties / Responsibilities:Responsible for communication with key stakeholders at customer front, the CSG Sales organization, Product, DevA,...

  • Service Reliability Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Banyan Cloud Full time

    About US Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the Saa S product "Banyan Cloud", first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.It's a...

  • Cloud SCM

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Title : Oracle Cloud SCM - Instructor/TrainerJob Location : BengaluruExp Range : 5-12 yearsPosition Overview : We are looking for Oracle SCM Cloud - Instructor/Trainer with good experience on various SCM modules : OM , Inventory, Procurement , Manufacturing , Demand & Supply chain planning etc ..People who are passionate about training on Oracle ERP...

  • Cloud Solution Architect-Principal IT Analyst

    3 days ago

    Bengaluru, Karnataka, India ZF Group Full time

    Req ID 69444 Bangalore, India Your Tasks: Design Customized solutions driving KPI's laid out for business specific HPC architecture Solutions as defined by business context. Engage and collaborate with Solution Architects, Professional, Service Partners to define an HPC solution strategy and/or AI/ML , CAE , accelerated computing with GPU/CPU infrastructure...

  • Cloud SCM

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job Title : Oracle Cloud SCM - Instructor/TrainerJob Location : BengaluruExp Range : 5-12 yearsPosition Overview : We are looking for Oracle SCM Cloud - Instructor/Trainer with good experience on various SCM modules : OM , Inventory, Procurement , Manufacturing , Demand & Supply chain planning etc ..People who are passionate about training on Oracle ERP...

  • Pricing Principal, Cloud

    2 weeks ago

    Bengaluru, Karnataka, India Google Full time

    Gurgaon, Haryana, India; Bangalore, Karnataka, India.Minimum qualifications: Bachelor's degree in Computer Science, Mathematics, Statistics, Engineering, or a quantitative field, or equivalent practical experience. 4 years of experience in a commercial agreements or pricing environment, in a technology based company, focusing on technology based customers...

  • Principal Technical Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    Principal Technical Program Manager Principal Technical Program Manager Principal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...

  • Principal Technical Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    Principal Technical Program ManagerPrincipal Technical Program ManagerPrincipal Technical Program Manager Req ID FY|R&D|#6 Location(s) Bangalore, India; Hyderabad, India; Work arrangement(s) Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Principal Technical Program Manager to join our outstanding Engineering...

  • Principal Software Engineer-Security

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Principal Software Developer, OCI Corporate IdentityOCI Corporate Identity designs, deploys and supports Identity and Access Management Services for internal and external customers of Oracle. We use innovative Identity Tech from Oracle's arsenal to roll out services iteratively and at scale. These services showcase industry leading Oracle's Identity and...