Senior Associate Specialist

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Senior Associate Critical Facilities Operations and Maintenance Engineer is a developing role and is responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems.

This role helps to design, plan, install, and / or maintain mechanical, electrical, and other medium complexity infrastructure systems in mission-critical, high-risk, or high-reliability data center environments.

Working at NTT

Key Role and Responsibilities:

• Helps to design, plan, install, and/or maintain mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.
• Learns by providing hands on assistance with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems.
• Ensures proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Supports the analysis of current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.
• Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
• Complies with organizational and governmental safety standards and coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
• Participates in the planning and installation of new facility systems and may work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc.
• Learns to repair all systems and monitoring and troubleshooting systems as problems arise.
• Coordinates with building administration to ensure common area services are properly provided to client and list services.
• Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters.
• Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures.
• Completes work order requests accurately and on time and within budget.
• May be required to order parts and supplies for maintenance and repairs.
• Assists in scheduling and supervising vendors/subcontractors during equipment / systems maintenance and service.
• Provides recommendation of improvements to the operations and maintenance program on an on-going basis.
• Provides any other engineering activities as required by the Critical Facilities Operations and Maintenance management team.

Knowledge, skills and attributes:

• Good understanding of safe work practices, which are set by safety regulations and legislation.
• Proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Knowledge of Microsoft Office Suite - Word, Excel and Outlook.
• Knowledge of CMMS systems.
• Knowledge of critical facilities operations and maintenance.
• Knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments.
• Ability to work night shift work and set shift which may include nights and holidays.
• Ability to maintain a positive and professional working relationship with cross functional teams.
• Good communication skills, both written and verbal.
• Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information.
• Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks.
• Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment.
• Work is reviewed periodically based on a set of defined procedures or precedence.
• Normally receives general instruction on work and new assignments.
• Learns to use professional concepts.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in engineering or related field
• Trade Certification or state license in Electrical or Mechanical (HVAC)
• Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.)

Experience required:

• Moderate level experience working in a similar engineering role, preferably a data center environment.
• Relevant demonstrated experience in electrical, HVAC, mechanical, controls, or other technical engineering and maintenance field.
• Relevant experience interpreting blueprints/CAD drawings.
• Relevant experience in facilities / building maintenance.
• Moderate level experience in designing, planning, installing and / or maintaining mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.

Skills Summary

Electrical Systems, Facilities Operations, HVAC Systems, Maintenance Engineering, Mechanical Systems, Mission Critical Facilities

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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