Manager - Clinic Operations - Healthcare (3-12 yrs)
4 weeks ago
Job Profile:
- Lead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.
- Grow annual revenue run rate to 5 crores by end of year one
- Convert 90% consultations to product purchase during 1st visit to clinic.
- Achieve repeat consultation of 50%.
- Achieve EBITDA margin of 30% by 4 months from launch.
- Maintain top grade operations and service delivery.
- Hire and manage clinic staff and upkeep of the clinic facilities.
- Ensure timely inventory backfill of medicines and other supplies.
- Comply with SOP to achieve clinic operations excellence
- Deliver monthly sales & expense reports that are 95% accurate.
- Conduct periodic training program for clinic staff.
- Create customer centric servicefocus culture.
- Deliver topnotch customer experience at the waiting area and reception.
- Ensure service consistency across 500+ customers visiting every month.
Requirements:
- Any Graduate / Post Graduate.
- 3 to 5 years of Clinic / Store Operations experience with PnL accountability.
- Candidates with experience in healthcare space, especially fertility clinics preferred.
- Proven track record in managing exclusive brand outlets (EBO) can also apply.
Core skills required
- Operations management and service excellence.
- Has the knack to take ownership and independently manage clinic operations.
- Thrives in an ambiguous business environment.
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