CX Solutions Consultant

5 days ago


Delhi, Delhi, India timesjobs Full time
CX Solutions Consultant

Job Code:
Cons-FMCX24

Location:
New Delhi

Apply at:
About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers.

Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels.

Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation.

Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)


We encourage you to visit our website before the interview to get an overview of our company and products

Position Summary
We're Consilium Software, a customer engagement platform SaaS company that have helped over 2,000 companies in more than 120 countries connect their employees with customers ).

Responsibilities:
Develop an understanding of Consilium Software market positioning, vision and solution value add.
Acting as a specialist in integrated software, services, and hardware solutions for Asia Pacific, EMEA accounts
Supporting achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support.
Assisting the Sales Team with formal Sales plans, proposals and tender responses including standard presales deliverables (BoM, SoW, Diagrams.)
Writing Services proposals and Scope of Works.
Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients. Able to assist in setting up demo systems.
Assist with marketing activities, events, marketing collateral, and datasheets.

Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit to the clients business needs.


Requirements:
Engineering Degree and 5-10 years contact center industry experience with 5 years enterprise Pre-Sales experience.
Cisco CCVP, CCDP, CCDA and Cisco CCIE certifications are desirable.
Experience with Genesys Cloud, WebExCC, and Amazon Connect.
Highly developed technical capability across a broad range of products / solutions, specifically related to voice deployments.
6 years experience in Telecom and Voice technology design (to BOM level.)
Experience in designing and implementing Cisco UCCE multi-site with call routing scripts for 500 agents and integration with Cisco CCM (Call Manager / Unified Communications Manager.)
Experience in designing and implementing the Cisco CVP (Customer Voice Portal) VXML solution.
Ability to map business needs to technology solutions.
Strong interpersonal skills with the ability to develop strong client relationships.

Education Requirements
Technical degree required.
Languages
English professional competency
  • CX - Solution Lead

    3 weeks ago


    Delhi, Delhi, India EXL Full time

    Role : CX- Solutions LeadDesignation - Sr AVP/AVPExperience :16+yearsLocation : NCR/BangaloreWork Mode : HybridShift Timing:1:30 pm – 11:30pmEXL DigitalEXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Machine learning, Generative AI, Dynamic Analytics, Advanced...


  • Delhi, Delhi, India WSP Full time

    Role SummaryAs an Oracle CX Consultant, you are primarily responsible for supporting existing Oracle CX platform and work on enhancement requests based on business requirements. Candidates need to have5+years of experience of implementation and/or support project in Oracle CX Cloud. Experience in AEC industry is preferable. Need to support Central Europe...


  • Delhi, Delhi, India Simple Solutions Full time

    Job DescriptionSenior Genesys Cloud CX Developer - 100% RemoteLocation: Remote/Seattle WA.Duration: 12 monthsJob SummaryWe are seeking an experiencedSenior Genesys Developerto join our dynamic team. As a Senior Genesys Developer , you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience....

  • CX Sales Engineer

    5 days ago


    Delhi, Delhi, India timesjobs Full time

    CX Sales EngineerJob Code: Cons-CXSE23Location: New DelhiApply at:About Consilium SoftwareFounded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus...


  • Delhi, Delhi, India Golden Opportunities Full time

    Title: AGM - CEM Solution ArchitectCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions thatmeet their business needs.Develop and design Customer Experience (CX) solutions that optimize efficiency,digital interventions,...


  • Delhi, Delhi, India Golden Opportunities Full time

    Title: AGM - CEM Solution ArchitectCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions thatmeet their business needs.Develop and design Customer Experience (CX) solutions that optimize efficiency,digital interventions,...


  • Delhi, Delhi, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Delhi, Delhi, India A Client Of NeerInfo Solutions Full time

    Strong experience in manufacturing / plant operations (across any of the industries Pharma, Hi-Tech, TTH, Retail, Energy and Utilities) as a business consultant Functional experience in one or more of plant operations, manufacturing/shop floor execution, supply chain, procurement, warehouse management and related processes with emphasis on digital and...


  • Delhi, Delhi, India a client of NeerInfo Solutions Full time

    Strong experience in manufacturing / plant operations (across any of the industries Pharma, Hi-Tech, TTH, Retail, Energy and Utilities) as a business consultant Functional experience in one or more of plant operations, manufacturing/shop floor execution, supply chain, procurement, warehouse management and related processes with emphasis on digital and...

  • Bid Consultant

    3 weeks ago


    Delhi, Delhi, India Oracle Full time

    About Us:At Oracle Communications, we're at the forefront of revolutionizing the telecom industry with our cloud-native products and solutions. As part of the CGIU, we empower our customers to evolve their networks and drive revenue growth through innovative monetization and operations solutions. With a broad suite of products spanning from 5G Core Network...

  • Solutions Consultant

    3 weeks ago


    Delhi, Delhi, India Zoho Corporation B.V. Full time

    Job DescriptionAs a Solutions Consultant, you will be closely working with Account Managers on key accounts on up-sell and cross-selling opportunities in the UK. You will need to identify the opportunities by understanding the technological gaps in the customers' business and drive the adoption of the Zoho's suite of products to meet their requirements.You...

  • Solution Consultant

    3 weeks ago


    Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Solution Consultant (MNC Software Firm)A prominent MNC Software Firm is currently hiring Solution Consultant to join them in their Kuala Lumpur office.Key responsibilities include: Degree in Computer Science, Engineering or related field. Designing solutions and working directly with customers to meet their business requirements...


  • Delhi, Delhi, India Oracle Full time

    OverviewOracle Consulting is passionate about Oracle Applications and Technology solutions and staffed with the experts that others turn to for best practices. With our global scale of more than 7,000 experts in more than 100 countries driven by core values of client service, candor, collaboration, commitment & character, we know how to move our customers to...


  • Delhi, Delhi, India Oracle Full time

    As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs. Career Level...


  • Delhi, Delhi, India Mirum India: A VML Company Full time

    Job DescriptionExperience: 4-6 yearsFunctional skillsPrior experience in Salesforce Marketing Cloud and Interaction Studio is required.Should have good knowledge of Marketing Automation tools and the various tools / platforms which are part of the same, and new ones which may keep getting added to the bouquet of offerings.Should have good development...

  • Solution Consultant

    3 weeks ago


    Delhi, Delhi, India Boeing Full time

    Job Description Qualifications: Overview As a leading global aerospace company, Boeing develops, manufactures, and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity,...


  • Delhi, Delhi, India New Relic, Inc. Full time

    Solutions Consultant II Solutions Consultant II Solutions Consultant II Req ID FY|S&M|#2 Location(s) Delhi, India; Your opportunity If you have that special mix of DNA that makes an extraordinary Solution Consultant (SC) – the blend of great business savvy and technical prowess – then we are a match made in heaven As a key member of our New Relic...

  • Solutions Architect

    3 weeks ago


    Delhi, Delhi, India NeerInfo Solutions Full time

    JD: BFSI (Cards & Payments)Solution Architect for a Leading IT Services and Consulting CompanyExperience: 10+ yearsJob Location: Chennai, Pune (open for PAN India ready to relocate)Grade: Senior LeadershipPrimary Technical SkillsArchitecture & Design patterns - Microservices, Cloud-native, API-First, Event-driven architecture stylesCard...

  • Solutions Architect

    3 weeks ago


    Delhi, Delhi, India NeerInfo Solutions Full time

    JD: BFSI (Cards & Payments) Solution Architect for a Leading IT Services and Consulting CompanyExperience: 10+ yearsJob Location: Chennai, Pune (open for PAN India ready to relocate)Grade: Senior LeadershipPrimary Technical SkillsArchitecture & Design patterns - Microservices, Cloud-native, API-First, Event-driven architecture stylesCard...

  • Solution Architect

    3 weeks ago


    Delhi, Delhi, India Rapyder Cloud Solutions Full time

    Delhi, India | Posted on 03/08/2024***Job Information:Project Code PRJ000Industry IT ServicesWork Experience 35 yearsCity DelhiState/Province DelhiCountry IndiaZip/Postal CodeAbout us: Rapyder Cloud Solutions is a Born on the Cloud Company, with expertise in Strategic Cloud Consulting, Cloud Migrations, DevOps Automation, Managed Service and Security...