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CX Solutions Consultant
5 days ago
Job Code:
Cons-FMCX24
Location:
New Delhi
Apply at:
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers.
Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels.
Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.) Consilium has earned the GDPR certification, conforming to the requirements of the EU General Data Protection Regulation.
Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.
Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)
We encourage you to visit our website before the interview to get an overview of our company and products
Position Summary
We're Consilium Software, a customer engagement platform SaaS company that have helped over 2,000 companies in more than 120 countries connect their employees with customers ).
Responsibilities:
Develop an understanding of Consilium Software market positioning, vision and solution value add.
Acting as a specialist in integrated software, services, and hardware solutions for Asia Pacific, EMEA accounts
Supporting achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support.
Assisting the Sales Team with formal Sales plans, proposals and tender responses including standard presales deliverables (BoM, SoW, Diagrams.)
Writing Services proposals and Scope of Works.
Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients. Able to assist in setting up demo systems.
Assist with marketing activities, events, marketing collateral, and datasheets.
Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit to the clients business needs.
Requirements:
Engineering Degree and 5-10 years contact center industry experience with 5 years enterprise Pre-Sales experience.
Cisco CCVP, CCDP, CCDA and Cisco CCIE certifications are desirable.
Experience with Genesys Cloud, WebExCC, and Amazon Connect.
Highly developed technical capability across a broad range of products / solutions, specifically related to voice deployments.
6 years experience in Telecom and Voice technology design (to BOM level.)
Experience in designing and implementing Cisco UCCE multi-site with call routing scripts for 500 agents and integration with Cisco CCM (Call Manager / Unified Communications Manager.)
Experience in designing and implementing the Cisco CVP (Customer Voice Portal) VXML solution.
Ability to map business needs to technology solutions.
Strong interpersonal skills with the ability to develop strong client relationships.
Education Requirements
Technical degree required.
Languages
English professional competency
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