Operations Program Manager

4 weeks ago

Bengaluru, Karnataka, India Microsoft Corporation Full time

Microsoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

Within CSCP, the Cloud Manufacturing Operations and Fulfillment (CMOF) – Procurement Operations team ensures timely and compliant execution of critical procurement and contract activities in support of CO&I and CSCP data center, hardware, software, professional services, and network business needs.

We are looking for a Program Manager to fill a need within the fast-paced Procurement Operations team, specifically the Hardware Procurement. The Hardware Procurement team is responsible for the execution Purchase Order (PO) requisitions per SLA to support customer requirements while delivering high quality service through customer obsession, constantly seeking improvement. Managing PO Lifecycle to ensure efficiency and reduce cycle times through automation and process improvements. Additionally, this team routinely drives strategic initiatives to improve processes and mitigate risk within the operations space.

Responsibilities

As an Operations Program Manager, you will help manage a local team of vendors, improve existing processes via automation or process engineering and proactively mitigate potential risks to the business.


• Ensure that all necessary data is included in every PO and POs are submitted timely to meet SLAs Resolve all PO exceptions.


• Review and ensure all POs are submitted on time.


• Create manual POs, as needed.


• Prioritize POs and work with approvers and their business teams to drive timely approvals on high priority POs.


• Create and maintain tools and reports to fill system gaps and enable Procurement processes and other supporting processes.


• Provide operational support to various teams that rely on Purchase Order data. This includes -receiving and invoicing issues, process requirements, or general inquiries and clarifications. Teams supported include but are not limited to the following ; Sourcing, Finance, AP, Tax, DC Operations (DC Ops), Spares & Warranty Support Operations (SWOPS), MMT, and Microsoft SI's.


• Partner with various Business Groups, Engineering teams, Regional Operations Centers, Data Center Operations, Finance, Strategic Suppliers and many more organizations to ensure our program is improving and executing operational solutions that enables scalable growth of data center deployments, as well as sustaining support for those deployments.


• Driving next generation workflow automation, allowing Cloud Infrastructure to scale at a pace required to support the business.


• Develop and maintain trusting stakeholder relationships across Operations, Business, Engineering and Supplier stakeholders.


• Ability to perform root cause analysis for PO blockers and driving process improvements to reduce cycle time and cost savings.


• Must be comfortable working with ambiguity and be adept at using data to influence decision making.


• Identify themes within each of your areas of execution and be able to influence engineering effectively to improve the support or program experience for partners.

Qualifications

Required Qualifications:

· Bachelor's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 5+ years experience (including internships) in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations

o OR Master's Degree in Engineering, Computer Science, Supply Chain, Data Analytics, Business, Finance or related field AND 4+ years experience in Data Science/Analytics, Finance, Project Management, Supply Chain, and/or Operations

o OR equivalent experience

Preferred Qualifications:


• Bachelor's degree in Operations, Business, Supply Chain, or a related field, or equivalent alternative education, skills, and/or practical experience is required.


• Demonstrate excellent communication, written, presentation, analytical and problem-solving skills.


• Previous experience working in Sourcing, Procurement, Contract Management etc.


• Strong analytical and organizational skills with advanced level expertise of Excel, PowerApps and SQL


• Demonstrated ability to motivate self and others.


• Ability to mentor and coach others


• Data Center Operations experience


• Strong written and oral communication skills along with desire and ability to communicate with business leaders through all levels of the organization.


• Able to maintain a broader perspective and identifies and evaluates opportunities to enhance the business through cross-group collaboration.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .


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