Cluster Manager

4 weeks ago

Rāj Bhavan Punjab, Chandigarh, India iimjobs Full time
Cluster Manager - Training (3-8yrs)

Job Description:
Position Cluster Manager - Training No. Of Position

Department Training Function Training

Reporting to Regional Head - Training Band 4a / 4b

KEY RESPONSIBILITIES:

  • Conduct training modules for Agent Advisors and ADMs for all offices in the assigned cluster
  • Conducting induction and onboarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined in the Agent and ADM learning journey
  • Conducting GID's and IID's
  • Conducting PRP and FOD as and when required for the cluster, leveraging DODs where required
  • Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
  • Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions
  • Managing expectations of multiple OHs in a cluster and ensuring utmost coordination between offices

Administrative:

  • Cluster Managertrainer to drive adoption of the digital learning platform across all roles
  • Responsible for driving digital assessments amongst Agents and ADMs
  • Responsible for driving selflearning among Agents and ADMs
  • Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
  • Responsible for delivering all training adhering to the training calendar designed
  • Responsible for driving business performance of all learners
  • Responsible to drive attendance of all training sessions
  • Responsible to capture attendance in TMS/ELM within the stipulated time defined
  • Responsible to plan travel for training sessions in various locations as required
  • Responsible to coordinate with the OH and RML&D in scheduling joint virtual / inperson TCPMs
  • Responsible to coordinate with the assigned Moderator prior to training sessions to ensure seamless delivery of training
  • Understand and use all technology enablement tools available to a trainer such as TMS / ELM, interactive / engagement training tool and the Digital Learning Platform

Look after training logistics :

  • Schedule training sessions
  • Ensure wider participation of agents in programs
  • Ensure setup of SMART Classroom is in place before commencing a session
  • Monitor progress of agents on a continuous basis
  • Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
  • Ensure that agents follow moral and ethical standards when dealing with clients
  • Monitor Agent development
  • Update training material
  • Review present training material
  • Scan environment
  • Incorporate feedback from Agents, Customers, SMs, Ps, MPs
  • Ensure that the agents get updated and continuous information on MLI products
  • Facilitate self development of agents

MEASURE OF SUCCESS:

  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Pass percentage of agents
  • Digital adoption / adoption of digital learning platform
  • Pass percentage of Agents in IRDA exams
  • Activating agents monthonmonth against the target
  • Attendance of Agents and employees in training sessions
  • Compliance on IRDA requirements
  • Monthly Achievement against the target across multiple performance parameters for agents and AADM
  • Reduction in training cost
  • Awareness level of agents on competition

DESIRED QUALIFICATIONS AND EXPERIENCE :
a. Graduate/PG in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, experience in life insurance is a plus

c. Co-ordination skills

d. Facilitation Skills

KNOWLEDGE / SKILLS / ABILITIES :

  • Competency Level
  • Result Orientation 5
  • Working With & Through Others 4
  • Innovation 5
  • Customer Centricity 4
  • Technical Expertise 4
  • Business Acumen 4
  • Impact & Influence 4
  • Communication 4
  • Role Modelling Core Values 4
  • Strategic Planning & Execution 4
  • Learning ability
  • Logical thinking
  • Must be able to motivate agents
  • Should be self motivated, self starter

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