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Engineering Manager

4 months ago

Pune, Maharashtra, India Zendesk Full time

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Job Description

About the Job

At Zendesk, we recognize the value of outstanding products and the individuals who drive their success. As an Engineering Manager in the Sell Core Team, you will have the exclusive chance to lead initiatives that enhance existing components, optimize performance, and resolve customer-reported issues in our Sales Automation Software, Zendesk Sell. Drawing on your technical expertise and leadership skills, you will provide guidance and empower our team of skilled engineers.

From day one, your contributions will make a significant impact on Zendesk Sell. Collaborating closely with our global teams, primarily based in Pune, Maharashtra, India, you will work towards our common goals and vision, building lasting relationships with experienced engineers who are eager to learn from you as well.

What You'll Be Doing

  • Collaborating closely with teams across the globe to deliver exceptional results, with the majority of the team based in Pune
  • Growing and maturing the team, empowering them to take ownership of the codebase and lead end-to-end projects
  • Participating in all phases of the software lifecycle, including roadmap execution through liaison with leadership
  • Supervising successful progression of projects in our continuous integration environment, from development to deployment
  • Holding regular and transparent one-on-one meetings with your team members.
  • Providing caring and direct feedback to team members, helping them set and achieve specific goals to advance their careers

What You'll Bring to the Team

  • Proven experience in people management, with a track record of coaching and mentoring individual contributors
  • A passion for fostering a diverse and inclusive team culture
  • Experience leading SCRUM/Agile delivery teams
  • Excellent communication skills in English to collaborate effectively with globally distributed teams
  • Prior experience in a SaaS company
  • Experience with some technologies from our tech stack (see below).

Our Tech Stack

  • Our backend code is written in Java 17, Spring or SpringBoot 2.x, and Java ecosystem.
  • Our data is stored on Aurora, Elasticsearch, Redis, DynamoDB, S3, and is queued or streamed through RabbitMQ and Kafka.
  • Our workloads run on Kubernetes clusters hosted on AWS. We use various AWS services.

#LI-MJ1

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

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Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

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