Service Lead

1 month ago

Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

Technology Architect/Sr.Technology Architect

Qualification:

Bachelor's in Science, Engineering or equivalent

Responsibility:

Customer Engagements:


  • • Govern Build activities (hardware & software configuration) with business impact understanding of customer environment and contribute to improve Build process.

  • • Ensure Adherence to customer security and compliance requirements.

  • • Implementation of approved change requests in line with customer change management process.

  • • Adherence to customer communication etiquettes.

  • • Timely execution of tasks as per plan.

Requirements Gathering:


  • • Work with the ITIS team on requirement gathering using Industry/Cognizant/Client standard methodologies and tools.

Design & Solutioning:


  • • Handle specific technologies within projects.

  • • Understand technical requirement and translate into design.

Project Governance:


  • • Contribute to project plan creation, product selection, roadmap definition, solution identification and execution.

  • • Perform technical analysis & UAT and ensure quality expectations are met.

  • • Assist the Senior Consultants/Managers in project planning, status reporting and ensure adherence to Project Milestones.

  • • Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.

  • • Understand various technical tools used in the project (third party as well as homegrown) to improve efficiency as well as productivity.

Stakeholder & Relationship Management:


  • • Interact with the ITIS team and ensure user / customer / first level management is taken care by them regularly.

  • • Coordinate, collaborate and negotiate with multiple Cognizant stakeholders for solutions.

Knowledge Management:


  • • Conduct technical trainings, webinar to fellow peers and other teams across cognizant.

Team/People Management:


  • • Participate in new technology trainings and conduct sessions for peers/other associates.

  • • Participate in recruitment and act as a buddy to new hires.

  • • Work towards team building and collaboration as well as mentor the new onboarded resources for them to get acquainted with the system.

  • • As part of a team, exhibit leadership in terms of supporting peers and coaching ITIS team members wherever possible for them to be able to deliver as per the business requirements and expectations.

Quality & Process:


  • • Constantly review the process, policies and procedures to identify areas of improvement and share to the customer as well as team.

  • • Ensure changes to the process/policies/procedures are updated because of new technology/project implementation.

  • • To attend audits and provide evidences.

Personal Excellence:


  • • Ensure continuous Learning & Development for self by undertaking individual certifications related to domain and technology requirements.

Business Development Support:


  • • Capture and present project's capabilities to prospective customers in a way that highlights the unique selling proposition of that project/solution.

  • • Identify opportunity areas in each domain and work with the subject matter experts and process experts to develop the capabilities and goto market strategy.

  • • Assist Manager in internal/external presentations by gathering relevant information and presenting best practices and case studies.

Thought Leadership:


  • • Contribute to thought leadership and IP through white papers, research and presentations for internal audience, and POC development (proof of concept) along with technical groups as applicable.

  • • Proactively research industry trends to identify and propose appropriate technology transformation solutions.

Must Have Skills

  • MacOS
  • JAMF Casper Mgmt Software

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