iSON Xperiences

Agile Business Analyst

Company Description:

iSON Xperiences Ltd is a global leader in Customer Experience Management and Business Process Outsourcing, with over 18,000 employees across 18 countries in Africa, Middle East and ASEAN. The company provides modern omnichannel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels. iSON Xperiences serves 50 million global customers across Telecom, BFSI, Energy & Utilities, Government, Media & Entertainment, Aviation, Retail, E-commerce.

Role Description:

- This is a full-time, on-site role for an Agile Business Analyst located in Chennai. The Agile Business Analyst will be responsible for the day-to-day tasks associated with analyzing business processes, gathering business requirements, and communicating with stakeholders.

The Agile Business Analyst will need to work closely with developers, product owners, scrum masters, and other stakeholders to ensure that project requirements and timelines are met.

Qualifications:

- Strong analytical skills with demonstrated experience in Agile methodology, Business Analysis and Business Process Management

- Excellent communication skills, both written and verbal

- Ability to develop and document business requirements

- Previous experience in Agile software development and Scrum frameworks

- Proficient with Agile tools such as JIRA, Confluence, or Agile Central

- Ability to work in a fast-paced environment and meet tight deadlines

- Bachelor's or master's degree in Business Administration or a related field

- Experience in Customer Experience Management (CEM) and Business Process Outsourcing (BPO) is a plus, as is experience in Telecom, BFSI, Energy & Utilities, Government, Media & Entertainment, Aviation, Retail, E-commerce.

Industry: Outsourcing/Offshoring

Employment Type: Full-time