Consultant - Quality Assurance

3 weeks ago

BangaloreBengaluruBangalore, India Computacenter AG & Co. oHG Full time

Life on the team

Computacenter IN for their business units is seeking a confident and experienced Quality Manager / Consultant, to Define and manage the Operational Excellence framework to ensure an effective and efficient service delivery to the customers and drive Continual Service Improvements aiming to create values to our business.

A combination of good communication skills and strong analytical abilities with a growth mindset will enable the candidate to excel at the role, build a culture of strong team and advance their career within Computacenter.

What you'll do


• Define and manage the operational quality framework for the program to ensure an effective and efficient service delivery to the customers.


• Be the single focal point of contact on the end to end quality management umbrella for both the internal and external customers.


• Responsible to ensure end to end audit management activities are seamlessly performed to ensure process and technical audit compliance per the agreed customer / internal processes.


• Perform a range of quality management activities and initiatives to meet business and customer requirements as a part of Continual service improvement (CSI).


• Fluent in implementing improvements with sustainable solutions- Identify the opportunities for improvement and drive the Continual Service Improvement projects through Lean Six Sigma or equivalent improvement methodologies.


• Support Operational Excellence functions in identification and adoption of relevant changes to local practices that enable compliance to quality standards.


• Closely work with the Quality Tower head / Operations head to contribute to develop and implement the operational quality initiatives aligning the quality framework.


• Ensure to act as a process consultant for the project stakeholders in the areas of ITIL processes be it from Service transition, Operations and CSI.


• Ensure the operational escalations and complaints are managed effectively for closure


• Ensure the required SOPs, WIs, are maintained well, and identify such documented instructions are converted into possible automation.


• Contribute to develop and optimize knowledge articles (KMDB) to ensure consistent compliance to customer and organizational procedures by targeting effective and efficient delivery of services.

• Ensure you track and monitor the performance of the process and operational improvements continually and work closely with the internal delivery and customer stakeholders.


• Shall track and monitor the internal and external metrics (SLAs/KPIs) managing through operational dashboard to clearly showcase the health of the program


• Contribute to continually assess the gaps within the operations to support the delivery with the identifying and driving the opportunity for improvements (through Six sigma or equivalent methodology)


• Shall provide refresher process trainings to the technical teams and regularly assist the operations management / operations team to support this task for new starters.


• Shall manage the operational and contractual reporting for the program that includes dashboards, meaning inferences over the contractual obligations, forecasting pattern, etc.


• Possess good knowledge in the Advanced Excel, Scripting to ensure the data analysis are conducted effectively to provide meaning inferences and statistical analysis to the management for further streamlining of solutions.

What you'll need


• 12+ years on core quality assurance background expertise in large infrastructure projects.

• Strong knowledge on ITIL framework (ITIL Expert)

• Prior working knowledge in improvement initiatives (Certified LSS GB/BB / Kaizen, etc.)


• Preferred to have certifications / expertise in ISO 20000 / standards.


• Good in MS Excel, Power BI, other Business Intelligence (BI) tools


• Strong analytical abilities, Good communication skills

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.

  • Lead Consultant

    1 month ago

    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Consultant

    53 minutes ago

    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • IT Quality Assurance

    1 month ago

    bangalore, India Novo Nordisk AS Full time

    Department: IT Quality Are you passionate about ensuring quality and compliance in IT systems? Do you have experience in quality management and a strong understanding of GxP areas? We are looking for a skilled IT QA professional to join our team in Novo Nordisk. If you are ready for a new challenge and want to make a difference in the healthcare...

  • IT Quality Assurance

    1 month ago

    bangalore, India Novo Nordisk Full time

    The position As an IT QA (quality assurance) at Novo Nordisk, you will work in collaboration with Manager and/or Senior IT QA for coordinating with IT QA activities for IT systems/services/projects in your assigned tasks/own portfolio. Your responsibilities shall be: Provide IT QA support for System/Service/Project Managers, ITQCs (IT Quality...

  • IT Quality Assurance

    2 weeks ago

    bangalore, India Novo Nordisk AS Full time

    Department: IT Quality Are you passionate about ensuring quality and compliance in IT systems? Do you have experience in quality management and a strong understanding of GxP areas? We are looking for a skilled IT QA professional to join our team in Novo Nordisk. If you are ready for a new challenge and want to make a difference in the healthcare...

  • Director of Quality Assurance

    3 weeks ago

    bangalore, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, BengaluruLocation: RV University, BengaluruQualifications:A doctoral degree in a relevant field from a recognized institution.Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation.Proven track record of...

  • Director of Quality Assurance

    1 month ago

    bangalore, India RV University Full time

    Job Opportunity: Director, Internal Quality Assurance - RV University, Bengaluru Location: RV University, Bengaluru Qualifications: A doctoral degree in a relevant field from a recognized institution. Minimum of 15 years of experience in higher education, with a strong background in teaching, research, quality assurance, and accreditation. Proven track...

  • Quality Assurance Manager

    2 weeks ago

    bangalore, India ZapCom Group Inc Full time

    Job Title: Engineering Manager, QA & AutomationLocation : BangalorePosition Overview :We are looking for a diligent and detail-oriented Engineering Manager for QA and Automation to oversee all aspects of quality assurance throughout our organization. He/She will be responsible for developing and implementing quality assurance policies and procedures,...

  • Quality Assurance Engineer

    2 months ago

    Bangalore, Karnataka, India Meved Solutions Full time

    Responsibilities :Ensure that standards and safety regulations are observed.Address and discuss issues and proposed solutions with superiors.Document quality assurance activities and create audit reports.Make recommendations for improvement.Create training materials and operating manuals.Requirements :Proven work experience as a Quality Assurance Specialist...

  • Quality Assurance Engineer

    2 months ago

    Bangalore, India Meved Solutions Full time

    Responsibilities : Ensure that standards and safety regulations are observed. Address and discuss issues and proposed solutions with superiors. Document quality assurance activities and create audit reports. Make recommendations for improvement. Create training materials and operating manuals. Requirements :Proven work experience as a Quality Assurance...

  • Quality Assurance Analyst

    1 week ago

    bangalore, India Sumeru Digital Solutions Full time

    Company Description Sumeru Digital is a forward-thinking software start-up based in Bengaluru, India. We specialize in the development of cutting-edge software solutions and products, leveraging Web 2.0 and Web 3.0 technologies. Our services range from developing innovative products to comprehensive software solutions involving Metaverse, Blockchain, NFTs,...

  • Quality Assurance Analyst

    3 weeks ago

    bangalore, India Squarepoint Capital Full time

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...

  • Quality Assurance Manager

    3 weeks ago

    Bangalore, India Squareroot Consulting Pvt Ltd. Full time

    Job Title: Quality Assurance (QA) ManagerLocation: Bangalore (Hybrid)Job Description: We are seeking an experienced Quality Assurance (QA) Manager with at least 8 years of relevant experience to join our team. The QA Manager will be responsible for overseeing the quality assurance process and ensuring that our products meet the highest standards of quality...

  • Quality Assurance Manager

    2 months ago

    Bangalore, India Squareroot Consulting Pvt Ltd. Full time

    Job Title: Quality Assurance (QA) ManagerLocation: Bangalore (Hybrid)Job Description: We are seeking an experienced Quality Assurance (QA) Manager with at least 8 years of relevant experience to join our team. The QA Manager will be responsible for overseeing the quality assurance process and ensuring that our products meet the highest standards of quality...

  • Quality Assurance Engineer

    22 hours ago

    bangalore, India Expertia AI Full time

    Company Overview Expertia AI is a leading HR Tech company that harnesses the power of Deep Tech to revolutionize the future of work. Our innovative products, including Virtual Recruiter, Expertia Career Site, and Expertia Skill Cloud, are designed to empower recruiters and organizations in the hiring process. Job Overview We are looking for a Quality...

  • Quality Assurance

    2 months ago

    bangalore, India Satchitanand Precision Tooling Center Full time

    Diploma in mechanical candidates Benefits: ESI PF yearly increment n bonus Set detailed guidelines on what needs to be checked and what the quality standards are Update our Quality Management System (QMS) with incidents, fixes, and improvements Audit our systems based on ISO 9001:2015 requirements Determine quality metrics for all manufacturing procedures...

  • Quality Assurance

    3 weeks ago

    bangalore, India Satchitanand Precision Tooling Center Full time

    Diploma in mechanical candidates Benefits: ESI PF yearly increment n bonus Set detailed guidelines on what needs to be checked and what the quality standards are Update our Quality Management System (QMS) with incidents, fixes, and improvements Audit our systems based on ISO 9001:2015 requirements Determine quality metrics for all manufacturing procedures...

  • Quality Assurance

    3 weeks ago

    bangalore, India Anicalls (Pty) Ltd Full time

    • Design, develop, integrate (preferably Python).• Design, develop, and integrate a highly automated system and solutions testing environment for private and public cloud environments.• Knowledge of quality assurance terminology, 4G/5G Networking testing, methods, and tools• Detailed understanding of SDN, NFV, and VMware Virtualization...

  • Quality Assurance

    4 weeks ago

    Bengaluru/ Bangalore, India timesjobs Full time

    Description Need strong skills in QA on web/mobile platforms; experience and interest in designing and building maintainable automated testing systems as huge plus.Experience in providing Quality Assurance services across various domains.Good knowledge of QA processes & setting up the testing knowledge base.Ability to organize online collaboration based...

  • Quality Assurance Intern

    5 days ago

    bangalore, India Aubree Chocolaterie Full time

    Company Overview Since 2011, Aubree Haute Chocolaterie has been creating cakes, desserts, chocolates, and savories delighting aficionados with every little bite. We started off as a small cake and bake shop in Sadashivanagar, Bengaluru specializing in fully egg-less cakes and desserts. Aubree is patisserie inspired, western styled and focused on creative...