L&H Sales Operations Team Leader

1 week ago

Bengaluru, Karnataka, India Swiss Re Full time
Role Overview

Are you a candidate with strong experience in Re/Insurance? Are you looking forward to work closely with Regional Client Managers, Asia Pricing Office, partner and fellow colleagues based across Asia to support team Origination in administrating Quote life cycle, setting up of Reinsurance Contracts in system and handling quarterly activities such as Treaty Review and Closing by using in-house tools and technology? If yes, here is your opportunity to be part of Swiss Re's growing L&H Sales Operations Team across APAC.

For this role, you are encouraged to have in-depth understanding about insurance and reinsurance products and markets. You will deliver timely and accurate business-processing as well as administrative and technical support to Market Units and Cross Functional teams.

Your responsibilities will have a direct impact on productivity, process efficiency, timeliness, profitability and accuracy of the end-to-end process. In addition, you are encouraged to be an excellent teammate with dedication, eagerness to learn and collaboration strongly.

About The Team

We are a multinational, dynamic and engaged global team working with and supporting APAC's client facing teams by markets. We act as one team, strive to expand our reinsurance knowledge, develop professionally, and provide excellent service to our internal clients.

Our Purpose and Strategy focus are:
  • Maintain trusted & knowledgeable partnership to enable the achievement of the L&H ambition.
  • Drive continuous upskilling & ensure the future readiness of process and tools.
  • Prioritize our execution & focus on what matters.

If you are passionate about this position and identify yourself with our values such as, Client centricity, Integrity, Passion to perform, Team spirit and Agility, then you are the right candidate for this position.

Main tasks/activities/responsibilities of the team

Primary responsible for delivering accurate and timely service to Client Managers and for ensuring data accuracy in the following areas: ​

  • Quote Onboarding​
  • Deal Lifecycle Monitoring & Handling (Quote to Treaty)​
  • Treaty Setup​
  • Open Treaty Review Process support​
  • Contract drafting support​
  • Client interaction​
  • Reporting and KPI monitoring for stakeholders​
  • Testing and improvement proposals​
  • More expertise in reinsurance/market know – how​
  • Involvement in trainings and projects​

Your role as Team Leader:​

  • Managing one of the market assigned
  • Workload allocation​
  • Performance management ​
  • Talent development and retention
  • Enhancing engagement and attrition management​
  • Change management – implement and work on change acceptance in the team​
  • Contributes to regional projects/initiatives.​
  • Stakeholder management – relationship, feedback, escalation​
  • Deputy for Regional Head (Senior Team Lead)​
  • Drives at least 1 strategic topic on department level (Senior Team Lead)​
  • Mentoring less experienced TLs (Senior Team Lead)​
About You/ Qualifications
  • Minimum 3 years of experience in Re-Insurance industry. Understanding of Southeast Asia market is added advantage
  • Experience working in Reinsurance Admin team or equivalent function handling Quote administration and Treaty Execution process. Ability to read, analyze and interpret contract terms
  • Good understanding of Reinsurance value chain process, such as Actuarial, Finance, Underwriting, Contract and Accounting team
  • Understanding of Operational Risk Management (ORM) and Risk and Control Self-Assessment Framework (RCSA) is an added advantage
  • Eye for details. Analytical and problem-solving skills
  • Expertise on Business applications and able to analyze gaps and suggest solutions
  • Commendable business communication skills, both verbal and written and cross-cultural understanding
  • Well versed on MS Office tools. Power BI skills will be added advantage
  • Strong customer focus and service orientation attitude
  • Take charge of personal and professional development as an individual
  • Ability to negotiate professionally with effective interactions
  • Ability to mentor/guide peers in solving technical situations
  • Excellent team player with high degree of self-responsibility
  • Think strategically to build the knowledge base and develop more use cases for the company to provide fact driven business judgements

About Swiss Re


Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.



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Reference Code: 129274

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