Business Processes Consultant SAP ERP Cloud Onboarding Advisor

4 days ago

Bengaluru, Karnataka, India timesjobs Full time
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## Consulting and Professional Services

Business Processes Consultant (SAP ERP Cloud Onboarding Advisor) - Bangalore
### About the Team

Our vision is to drive world-class customer experience, support, and business outcomes. We achieve this by delivering exactly what is needed, at exactly the right time through expert delivery and enablement.

We aim to strengthen SAPs trusted partnership with customers and provide value realization, resulting in increased customer satisfaction, adoption, and retention.

We strive to further improve our innovative service portfolio with the goal to enable our customers to operate their SAP Solutions more efficiently and accelerate time to value when implementing new SAP innovations.

We do this by leveraging best practices, standards, enablement, tools, and processes.

### Purpose and Objectives


Cloud ERP is at the center of SAPs strategy, and were looking to bolster our team with passionate people knowledgeable in cloud ERP to expand our coverage both geographically and in scope.


The Onboarding Advisor role is responsible for delivering Embedded Launch Activities (EmLA) to customers, which include orchestrating the customer onboarding journey for Cloud ERP from signature to successful go-live.

Onboarding Advisor ensures the delivery of expert guidance and enablement to our SAP customers during their onboarding cycle.

This role ensures the delivery of a smooth transition from the sales cycle to project start, captures key business goals and project details, and provides targeted project guidance and risk mitigation throughout the onboarding project lifecycle.

### Expectations and Tasks

Customer Deliverables

  • Manage a portfolio of accounts, overseeing customer onboarding, implementation, and adoption needs and assisting them to meet their objectives.
  • Facilitate the transition from the sales cycle to onboarding and project start.
  • Plan, manage, and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful ontime golive.
  • Validate and capture customer project plans and objectives.
  • Introduce customers to key resources and set onboarding delivery expectations.
  • Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.
  • Collaborate on the development of customerfacing collaterals/best practices in alignment with other stakeholders inside and outside the direct team.

Other

  • Support/Attend customer enablement events as needed.
  • Continuously enhance your knowledge around topics within the SAP RISE/GROW portfolio.
### Required Skills:
  • Understanding of RISE with SAP & GROW with SAP.
  • Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales, or Product Engineering.
  • Deep understanding of the onboarding lifecycle, from a strategic and tactical perspective.
  • Deep sense of accountability and ownership.
  • Knowledge of SAP internal processes around customer management.
  • Ability to quickly adapt to changing environments with attention to detail while maintaining the bigger picture.
  • Experience working in a global environment and willingness to adjust working hours occasionally.
  • Comfortable and experienced with delivering content to customers in a 1:1 or 1 to many environments.
  • Fluent in English (oral and written). Additional languages are a plus.
### Work Experience

  • Minimum of 35 years of strong experience working with external clients and software implementations.
  • History of helping customers navigate through setting up SAP solutions.
  • Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
### Education and Qualifications/Skills and Competencies

  • Strong ability to organize, prioritize, and execute.
  • Capability to adapt to change and to meet a demanding workload.
  • Must be able to maintain a positive, solutionoriented, and professional manner throughout.
  • Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.
  • Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers.
  • Willingness and ability to effectively collaborate and communicate with key SAP account team members (CSP and IAE) or SAP Partner support teams.
  • Able to develop an outsidein perspective to best represent and address our customers needs while maintaining SAPs interests and objectives.
### Location

Bangalore

### Bring out your best


SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

### We win with inclusion


SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

### Job Segment

Cloud, ERP, Outside Sales, SAP, Embedded, Technology, Sales

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