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Business Analyst

4 months ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The COE is the Centre of Excellence for configuration, roll out, support and standardization of our quoting platform. It is also responsible for configuring and working globally with regions, Sales teams, and customers to drive the enablement and support the adoption of Go Direct. The team is made up of 5 sub teams, Digital Engagement team, Client onboarding and activation team, Service Configuration team, Digital Technical Team and the Quoting Integration team. The Business Analyst is expected to work across all these teams, providing guidance and expertise on both strategic projects and BAU work. The COE is geographically spread around the globe and from time-to-time work outside of core time zone hours may be required. The role holder should be confident in working with Sales teams and Customers, and working with NTT colleagues at all levels, covering technical and business concepts. This role has a particular focus on Services and will play a key role in ensuring clients have the opportunity to attach services to their orders easily and efficiently.

What you'll be doing

Key responsibilities:

  • Work across all teams in COE to support Strategic Projects and day to day activity.
  • Act as the Subject matter expert for Quoting platform and business processes supported by the quoting platform.
  • Work with both business and COE to ensure that the quoting platform is correctly configured to be able to offer NTT Services to customers.
  • Close working with TIS to ensure we are aware of their strategy and that we proactively work with them to fill data gaps
  • Close working with Quoting platform development team on all enhancements in the Services space
  • Mentor and train team members
  • Provide support to countries and partners in the use of the quoting platform.
  • Propose solutions to business and system problems raised by countries, quoting agents and Go Direct users.
  • Qualify and then document requirements for new quoting platform/Go Direct features that are identified by countries and COE.
  • Interact with GBS and I&T to ensure new feature requests are properly understood, prioritised, and developed to meet the required need.
  • Support UAT of new quoting platform/Go Direct features.
  • Analyze master and transactional data to provide insights to drive standardization of the quoting platform and adoption of Go Direct features by customers.
  • Support Sales teams in presenting Go Direct features to clients, understanding customer requirements and identifying how the system can be configured to meet more complex scenarios.

What would make you a good fit for this role?

Requirements:

  • MA or BA degree from Business Management or related field or equivalent experience
  • Excellent written and verbal communication skills in English.
  • Additional language advantageous

Skills:

  • Ability to understand commercial models
  • Empathy with customer challenges
  • Confident in presenting
  • Proactive in looking for solutions
  • Ability to make sense of large data sets to interpret in context to the business
  • Advanced Excel skills
  • Logical approach
  • Ability to present complex topics in a clear way
  • Excellent communication skills to liaise with internal and external customers across different levels
  • Be able to rely extensively on experience and judgement to plan can accomplish goals as well as performing a variety of tasks
  • Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
  • Attention to details and highly diligent approach work

Knowledge and experience:

  • Deep understanding of NTT Ltd's Direct Quoting platform
  • Understanding of other CPQ tools used within the group.
  • Good understanding of NTT's, Support (SDI) Consulting and Professional Services
  • Knowledge of B2B integrations (e.g. Ariba, Coupa, Oracle)
  • Experience of enabling with eStore or Self-Service Version 2
  • Experience with engaging with large international customers.

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.