Excellence

Function Lead/DE Deployment

Qualification:

• Management degree,diploma program in Management,Professional certification.

Responsibility:

• Ensure that for the Portfolios (Account Groups,Strategic Business Units SBUs) for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Projects are set up in organization tools with right information and process set up Facilitate Implementation of appropriate Estimation Methodologies.
• Define,Refine new processes for the services to be delivered by the project.
• Enable Delivery Assessments at pursuit stage for key deals.
• Participate,Facilitate in Due Diligence as required Enable Best Practices Evangelization across the assigned portfolioleveraging Know Hub,DE Repositories Conduct Stakeholder analysis.
• Colloborate with relveant stakeolders for initiatives and create a structure for information flow across all levels and teams to reach right stakeholders Identify,guide,implement initiatives and provide effective solutions based on insights.
• Product and Service Quality Assurance.
• Ensure that for the Portfolios (Account Groups,Strategic Business Units SBUs) for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Facilitate and Govern implementationof the appropriate service line specific frameworks tools activities templates checklists available to be followed at different stages of the project life cycle.
• Facilitate adoption and effective usage of appropriate engineering excellence frameworks such as Codenizant and tools such as CAST SAST as applicable.
• Collaborate with other Delivery Excellence teams such as Industrialize Audit clusters Technology CoEs to ensure appropriate enablement and timely interventions like technical audits happen to ensure effective deployment of engineering excellence frameworks and tools Ensure the status of Engineering Excellence activities is governed effectively and reported to Delivery and Delivery Excellence (DE) leadership as per organization guidelinesDelivery Performance Improvement.
• Ensure that for the Portfolios (Account Groups,Strategic Business Units SBUs) for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Drive periodic analysis of DE Performance against Goals,Targets and take improvement actions Delivery Risk Exposure Prevention.
• Ensure that for the Portfolios (Account Groups, Strategic Business Units SBUs) for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Perform periodic governance of risk management at SBU,Account levels and help take corrective actions to ensure effective risk management in projects Connect and collaborate with other horizontal DE Enable teams to get a unified account picture on risks and escalations and report the same to Delivery and Delivery Excellence Leadership as required.
• Report High Risks Issues and Escalations that need attention of the Delivery and Delivery Excellence leadership as per organization defined guidelines and periodicity.
• Facilitate Deliverability AssessmentsDelivery Strategy Co creationand implementation.
• Act as the point of contact for Delivery Excellence within the SBU and point of contact for SBU within Delivery Excellence and perform account level planning and tracking of DE Levers Drive Implementation and Perform analysis of DE levers and BU Specific Initiatives implementation at SBU/Account levels and drive improvement actions Act as an effective brand ambassador of Delivery Excellence within the SBU by championing the cause of Delivery Excellence through effective communication and brand building exercises.
• Maintain regular communication with all stakeholders in the SBU BU and Delivery Excellence Teams to help advance Delivery Excellence objectives within the SBU.
• Schedule Delivery Excellence review calls on a monthly basis as agreed upon with the SBU stakeholders to discuss progress issues challenges feedback etc.
• Record decisions issues and actionable during all meetings and circulate the same to ensure consistent messaging forward planning and trackingContinual Service Improvement.
• Ensure that for the Portfolios (Account Groups,Strategic Business Units SBUs) for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Enable project teams to understand the concept process and workflow of Continual Service Improvement (CSI) and the CSI portal Enable the projects to identify customer focused relevant and appropriate improvement themes and help the projects as required in implementation reviews and closure Review CSI themes at applicable stages in the Continual Service Improvement process.
• Ensure all applicable projects implement Continual Service Improvement (CSI) effectively as per organization guidelines.
• Take remedial corrective,preventive actions as required to improve on Continual Service Improvement Adoption and effectiveness as required Highlight status issues,risks,challenges to Delivery and Delivery Excellence leadership as requiredCustomer Experience Management nEnsure that for the Portfolios(Account Groups,Strategic Business Units SBUs)for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Perform Customer Satisfaction Survey (CSS) Analysis and help drive improvement actions.
• Facilitate projects in working on root cause analysis for escalations to determine corrective and preventive actions for the same Participate in performing due diligence for RFPs,new deals.
• Help the accounts during customer visits by representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks of Cognizant and their value proposition to the customer as applicable within the agenda of the visit.
• Understand the customer reporting needs if any that needs Delivery Excellence support and help evolve an appropriate process for the same implement it across the account and help satisfy the customer reporting need effectivelySolution Support.
• Ensure that for the Portfolios (Account Groups,Strategic Business Units SBUs)for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Collaborate with Envision on Engagement Level Process definition help the account teams in responding to Delivery Excellence related queries in Request For Proposals (RFPs).
• Help the account team to adopt proper techniques,processes,benchmarks,tools,templates for estimation and solutioning for RFPs.
• Help the account teams in doing proper due diligence while responding to RFPs,solutioning Coordinate with other centers of excellence within the organization to help the account team get relevant and appropriate answers,materials,inputs to respond to RFPs Understand any critical,important ask,pain point ,challenge of the customer and help the account to address the same for the customer by evolving an appropriate solution for the same leveraging the Delivery Excellence expertiseDeployment of industry frameworks standards and models.
• Ensure that for the Portfolios (Account Groups,Strategic Business Units SBUs) for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Facilitate regulatory compliance external ,customer audits,assessments for accounts effectively Delivery Governance and Reporting.
• Ensure that for the Portfolios (Account Groups,Strategic Business Units SBUs) for which the DE Deployment Lead is responsible the following is done for applicable projects.
• Drive Governance at Account,Program,Project levels for category.
• 1.
• critical,large focus programs,projects including Project Management Reviews(PMRs)Service Management Reviews (SMRs).
• Drive monthly connects with Account,SBU leadership teams.
• Participate in Delivery Audit outcome discussions.
• Perform Periodic analysis on DE Performance and drive improvement actions.
• Strategi.

Must Have Skills

• ITIL