Sr. Professional Services Consultant

2 days ago

Hyderabad, Telangana, India Tungsten Automation Full time

The Sr. Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Tungsten Automation products.

Key Responsibilities:

The Sr. Professional Services Consultant must be able to:
Deliver Tungsten Automation solutions to customers based on requirements document
Provide technical leadership to customer on Tungsten Automation solutions as configured to the customer's requirements
Work closely with project manager to keep projects on schedule and within budget
Function as the Tungsten Automation subject matter expert when onsite at the customer's location
Work independently in developing a solution per the customer's requirements
Document all customer-specific configurations
Install Tungsten Automation configuration on the customer's hardware; includes installation of Tungsten Automation in a highly available configuration and disaster recovery
Assess requirements, design, and implement Tungsten Automation SAP solutions for FPA
Assist customers in defining best practice processes for invoice handling and associated processes
Write functional and technical design documents
Define acceptance criteria and gain acceptance for completed projects in a timely fashion
Monitor and report progress against objectives and milestones for customer and internal projects
Perform product configuration
Develop customized solutions using ABAP
Assist the customer in the development of test plans
Test customized, configured solution before delivery to customer
Analyze and troubleshoot customer problems during project.
Document the customer's solution for delivery to the customer and for the Support Department.
Take active part in the development of the Consulting Services department, the project model, and internal processes and procedures.
Other duties as assigned by manager

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