IS Security Operations Manager- Endpoint Privileged Access Management

3 weeks ago


Bengaluru, Karnataka, India ABB Full time
IS Security Operations Manager- Endpoint Privileged Access ManagementTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as IS Security Operations Manager- Endpoint Privileged Access Management at global grade 11 and will be part of IS Services Business Area for IS Security division based in Bangalore, India. In this role you will be reporting to IS Category Lead Arch. Workplace & UC and will be responsible for the End Point Privileged Access Management (EPAM) team deals primarily with the use of highly privileged accounts on ABB endpoints. Focusing on implementing EPAM solution, that automate the process of password management and running the services around EPAM technology for ABB end users. Leading the EPAM implementations and running EPAM service operations for ABB end users.

Your responsibilities
  • Ensuring coverage of EPAM (Endpoint Privileged Access Management) solution for privileged users
  • Responsible for implementing and running EPAM services for ABB end users
  • Managing day-to-day execution of EPAM service operation delivery, escalation and relationship management
  • Responsible in incident management, service request management and ensuring change governance for EPAM operations
  • Finding the root cause of incidents (define workarounds, known errors and root cause analysis), following up on fixing root causes by planning problem resolution
  • Designing and maintaining operational SOP's for EPAM area in line with ABB policy guidance
  • Driving continual improvements in EPAM services, ensuring governance for service partners running EPAM services as well as ensuring operational, internal and external audit compliances for EPAM services
Your background
  • Bachelor's or Master's degree in Computer Science, Engineering or any related technical field
  • Minimum 10+ years of experience where 5 years in leading technology (E-PAM) operations
  • Experience in IT service management (ITIL 4 a plus) and PAM experience (BeyondTrust/CyberArk preferred) are benefits
  • Good knowledge of Active Directory
  • Fluent spoken and written English
More about us

ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

Work model: on site #LI-onsite



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