Associate consultant
2 months ago
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Job Title: Associate Consultant
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Location: Mumbai
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Project Role: Associate Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Network Data
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No
of Positions:
1
#### Job Summary
The Associate Consultant is responsible for the following tasks:
- Adhering to quality standards, regulatory requirements, and company policies
- Ensuring positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- Participating or contributing to EN business in the creation of proposals to drive Service improvement plans
- Independently resolving tickets and ensuring that the agreed SLA of ticket volume and time are met for the team
- Providing support for oncall escalations or L3 level support and engaging in incident and problem management
- Working on value adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
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