Integrated Logistics Global Business Manager

4 weeks ago


Delhi, Delhi, India Kuehne Nagel Full time

You have the chance to join our Integrated Logistics team and contribute your expertise and skills to enhance our Customer and Operational Excellence.

Role Overview Your main goal will be to oversee the business performance and customer experience on a national and global scale, focusing on enhancing retention and driving business growth. Key Responsibilities When you come on board, you will collaborate with various internal stakeholders with a specific focus on:
  • Being the primary point of contact for customers, ensuring a deep understanding of their strategies.
  • Managing the Profit and Loss of customers while supporting their growth initiatives.
  • Developing and executing account plans that emphasize retention and expansion.
  • Ensuring fulfillment of contractual obligations to customers such as cost savings.
  • Acting as a strategic partner for customers, promoting continuous enhancement through data utilization.
  • Conducting regular reviews and meetings with customers.
  • Serving as the escalation focal point for customers in case of non-compliance with agreements or procedures.
  • Defining objectives for dedicated or shared teams to meet customer demands.
Skills and Qualifications
  • At least 8 years of relevant experience in Integrated Logistics or 4PL market.
  • An MBA from a reputable institution would be advantageous.
  • Experience in Customer and Team management.
  • Strong financial understanding.
  • Exceptional communication abilities.
Benefits of Joining Us By becoming part of Kuehne + Nagel, you will have the opportunity to expand your skills, shape procedures, and deliver innovative resolutions. We are consistently expanding our local and global reach, as well as our product range, opening up career prospects in various fields globally. As a frontrunner in the logistics sector, we offer a cooperative, technology-oriented environment where you will collaborate with enthusiastic and customer-focused colleagues from around the globe.

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