Team Manager

4 weeks ago


Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

Program Manager - Tech Support

Qualification:


• Education- Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint)

Responsibility:

Stakeholder/Business Management:


  • • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.

  • • Respond through email and chat.

  • • Provide updates and submit reports related to own area of work.

  • • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.

  • • Identify & suggest Business improvement opportunities.

  • • Identify & drive opportunities to enhance service delivery & Customer experience.

  • • Identify cost optimization opportunities.

  • • Drive business excellence to add value to client.

Customer Relationship Management:


  • • Provide information, educate customer, troubleshoot, probe and fix issues.

  • • Interact with Customers (internal / external) to meet process deliverables.

  • • Create status reports for Customers (internal/external).

  • • Prepare and report process performance metrics to the Customer with the assistance of the Operations Manager.

  • • Manage and resolve escalations and issues raised by Customers and Process Specialists.

  • • Seek regular feedback from Customers and communicate to the team.

Process Improvements and Adherence:


  • • Ensure adherence to Quality norms and processes.

  • • Ensure individual & team SLAs are met on processing transactions (if applicable).

  • • Ensure process guidelines are followed and met as documented.

  • • Initiate and deliver on process improvement projects to improve process efficiencies.

  • • Innovate opportunities to automate & reduce manual interventions.

  • • Discuss/ suggest the way forward, improvement areas to the Customer/process.

  • • Drive a culture of continuous improvement within the team.

Project Control, Management and Review / Program delivery:


  • • Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.

  • • Conduct analysis, track services delivered.

  • • Review process audit findings and take corrective action to prevent negative results.

  • • Conduct Quality checks & periodical reviews for process adherence.

  • • Handle supervisory calls and report to manager on performance, status and any escalations.

  • • Responsible for daytoday work, process flows and constantly endeavoring to be able to lead the team from the front.

  • • Manage and ensure resolution of escalations and issues raised by customer.

  • • Track process spends and highlights variances.

  • • Interface with other departments for getting required assistance or support for the team.

  • • Manage available resources between sub processes and ensures that the entire project deliverable is met.

  • • Optimum resource utilization through cross training initiatives, buffer management.

  • • Engage with other processes to understand and implement best practices.

People / Team:


  • • Contribute to and participate proactively in knowledge sharing sessions.

  • • Participate and contribute to organizational activities.

  • • Provide work direction and guidance to team members.

  • • Establish systems and procedures in the team.

  • • Groom self and team to support vertical growth.

  • • Allocate work and tasks to the team.

  • • Report to the manager on performance, status and any escalations.

  • • Facilitate and participate proactively in knowledge sharing sessions.

  • • Conduct team building activities to enhance motivation.

  • • Conduct performance appraisals for team members– provide input into the learning and career plans for team members.

  • • Identify training needs of team members and provide coaching support to them.

  • • Conduct process training or refresher training if required.

  • • Review VOC scores, provides feedback and recommend refresher training whenever necessary.

  • • Resignations / Absconder communication to Operations Manager.

  • • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.

  • • Manage attrition and absenteeism.

  • • Support recruitment efforts for the team.

  • • Conduct knowledge transfer sessions for new joiners in the team.

Must Have Skills

  • Speaking English
  • Customer Service

Good To Have Skills

  • After Sales & Service (Tech)

  • Team Manager

    3 weeks ago


    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Program Manager - Tech SupportQualification:• Education- Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint)Responsibility:Stakeholder/Business Management:• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.• Respond...

  • Team Manager

    18 hours ago


    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    SDM|DGM|GMQualification:Education,Minimum Bachelors degree or equivalent practical experience RequiredResponsibility:Stakeholder,Business Management Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. Identify and...

  • Sales Team Manager

    6 days ago


    Bengaluru, Karnataka, India timesjobs Full time

    Max Life Insurance Company Limited urgently hiring for Key Relationship Manager - Sales and Business Development in Karnataka RegionLocations :Bangalore, Mangalore, Belgaum, Hubli, MysoreResponsibilitiesSetting sales targets and objectives.Providing leadership and guidance to the team.Conducting training sessions for skill enhancement.Monitoring individual...


  • Bengaluru, Karnataka, India timesjobs Full time

    Preventing accidents and responding to emergenciesEvaluating the effectiveness of the company's safety programsIdentifying safety hazards, investigating them thoroughly, and controlling them before someone gets hurtDeveloping relevant training programs for company workers and managementKeeping record of safety-related accidents within a particular time...


  • Bengaluru, Karnataka, India Team Pumpkin Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Plan and implement publicity strategies, campaigns, and social media calendars2. Develop public relations strategies for current and existing products, launches, and promotions3. Supervise, mentor, and delegate responsibilities to PR team4. Manage content team to produce relevant,...

  • Team Leader

    19 hours ago


    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Team Manager - Tech SupportQualification:• Education- Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint)Responsibility:Stakeholder/Business Management:• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.• Respond...

  • Team Leader

    18 hours ago


    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    Team Manager - Tech SupportQualification:• Education- Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint)Responsibility:Stakeholder/Business Management:• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.• Respond...

  • Team Leader

    19 hours ago


    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Hiring a Team LeaderThe person would be responsible for managing a team of Associate / Sr. Associate, responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity. Support may include clerical data entry, processing claims,...


  • Bengaluru, Karnataka, India timesjobs Full time

    Nurturing of Key Accounts, Project Execution/operations Presenting Infinios to potential clients through direct communication in face to face meetings, telephone calls and emails Responsible for your own lead generation and appointment setting Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution...

  • Business Development

    18 hours ago


    Bengaluru, Karnataka, India Team Works Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails2. Understand customer needs and requirements3. Route qualified prospects to the appropriate sales executives for further development and closure4. Close sales and achieve quarterly...

  • Team Leader

    18 hours ago


    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time

    JD- GenAI SME RoleMinimum qualification:· Bachelor's degree in Computer Science, Information Technology, or a related field.· 5-8 years of experience in app development, preferably using no-code/low-code platforms.· Proven experience in creating user journeys and understanding UI/UX design principles.· Solid knowledge of Generative AI-based app creation...

  • PSI Team Leader

    18 hours ago


    Bengaluru, Karnataka, India Danaher Corporation Full time

    Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900...


  • Bengaluru, Karnataka, India timesjobs Full time

    Knowledge of accounting and financial processes (budgeting , financial closure , reporting etc.) Experience in Management reporting or / and financial reporting Understanding of data analysis and forecasting Ensure compliance with Client s accountingDesired Candidate Profile Ensure Quality over financial transactions and financial reporting IC Role Review of...

  • Team Lead

    1 month ago


    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Property Estimate Team Lead: Job Description Job Summary:This job involved leading a team of estimating and pre-fill claims specialists / Property claims processing specialists responsible for property damage assessments from defined peril types / payments and adjuster task support. The teams evaluate the extent of the damage basis images and documentation...

  • Digital Team Leader

    18 hours ago


    Bengaluru, Karnataka, India Alstom Full time

    Req ID:453292 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter...

  • Junior Team Lead

    4 weeks ago


    Bengaluru, Karnataka, India ABB Full time

    Junior Team LeadTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...


  • Bengaluru, Karnataka, India timesjobs Full time

    Responsibilities Analyze large volumes of data for customer-related risksCreate risk notification and alert packages for customersInterface with customers to provide analysis reports and detailsSupport and respond to customer requests for further information and analysisResponsible for communications with the customers including: phone, video, email, and...

  • Risk Analytics

    1 month ago


    Bengaluru, Karnataka, India State Street Full time

    Who we are looking for InfraHedge team provides managed account infrastructure for institutional investors to invest in hedge funds. Our services are based on independent governance, transparency, and rigorous risk management for hedge fund investments. We bring decades of experience in building efficient financial operations infrastructure and a deep...

  • Risk Analytics

    4 weeks ago


    Bengaluru, Karnataka, India State Street Full time

    Who we are looking for InfraHedge team provides managed account infrastructure for institutional investors to invest in hedge funds. Our services are based on independent governance, transparency, and rigorous risk management for hedge fund investments. We bring decades of experience in building efficient financial operations infrastructure and a deep...


  • Bengaluru, Karnataka, India Alstom Full time

    Req ID:449217 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter...