Business Analyst

1 month ago


Mumbai, Maharashtra, India timesjobs Full time
Business Analyst
Full-time

Company Description

PGD is a center of expertise catering to international markets on a full spectrum of digital, data and tech services.

Also, an interconnected network, with a diversity of talent- a never sleeps machine of creation that continuously grows and mutates, to become a more efficient and a collaborative system, that delivers outstanding work.

The PGD team in India boasts of over 1000 specialists across Mumbai, Gurgaon, Pune, and Bengaluru certified across all major platforms - Amazon, Facebook Blueprint, Google Adwords, Google Shopping, SA 360, Data Studio, and more.

With solid expertise in Search, Programmatic, Data engineering, Data sciences, E-commerce, Consulting, and Development, the team supports a host of Publicis operations across US, Europe and Asia and their multinational clients.

Key Responsibilities

User Support:
Provide Level-1 issue resolution for internal business products.
Offer front-line support to end users and triage issues to relevant stakeholders.
Resolve user issues by clarifying and analyzing root causes, researching solutions, and escalating unresolved problems.

Product Improvement:
Identify and document application defects (bugs) based on user feedback, testing, and monitoring.
Recognize patterns and trends in user issues to reduce recurrences.

Product Testing:
Conduct thorough product testing to identify bugs, usability issues, and areas for improvement.
Document and report identified bugs, issues, and test results clearly and in detail.

Documentation:
Develop and update support documentation, including FAQs and troubleshooting guides.
Ensure accurate and timely documentation of support interactions, resolutions, best practices, and escalations.

Qualifications
Qualifications

Excellent Communication Skills:
Articulate and effective communication, both written and verbal.
Ability to convey complex technical information to non-technical stakeholders.

Additional Information
If you are excited for

Opportunities to grow with Publicis Groupe that believes in Power of One. We will help you partner with our clients across the globe in various industries
Diverse team & progressive work environment
A place where learning never stops. We ensure you get trained on multiple platforms and domains which enables you to have cross functional experience within the organization
Empowering your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package

Publicis Groupe Commitment to Diversity & Equity Policy:


Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization.

It reflects our core values and embodies our purpose of building a great company enabling human potential.

We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.

Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate.

Equal Employment Commitment:
We provide equal opportunities to all our employees and to all eligible applicants for employment in our company.

We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence, and potential.

We shall have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code.

These policies shall provide for clear terms of employment, training, development, and performance management.

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